Customer Review Form

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Our Customer Reviews

5/5

Helen Davies, Cardiff

19th July 2021, 1:16pm

“We travelled up to London and back for a Hen weekend. From initial point of contact, right through to the day of departure the customer service and communication was superb. Jack our driver was absolutely fantastic. We had a diversion on the way up which added a good few hours onto what should have been a 3 hour journey and throughout this he remained calm, happy, and informative, he really couldn’t do enough for us. He also kept in touch on the days leading up to the journey and was very flexible and accommodating. I can’t recommend Bristol Travel Ltd and Jack in particular enough for value for money, customer service, communication and most importantly a professional service. Very happy Hens all round.”

5/5

22nd July 2021, 6:42pm

“Jack Pike was unbelievable. He went above and beyond what was expected. All we wanted was a relaxed few drinks up to Bristol for a stag do and that’s exactly what was delivered. Will definitely be recommending to others.”

Would they recommend: Yes

Driver: Jack

5/5

Dertinder wellington, Bristol

12th July 2021, 10:13am

“Everything was perfect from start to finish Lovely driver friendly and helpful”

5/5

Zoe 

I used Bristol Travel for my sisters hen do a few weeks ago. We used the service to go in to and out of Bristol centre on a busy Saturday night. Both drivers we had were lovely, pleasant and very patient with us! A particular shout out to Paul, the driver who picked us up after our night out, who called to let us the following day that I had left my purse on his minibus. He even went through the trouble of posting it back to me! Very happy with the service we received and would definitely recommend.

5/5

Rhys Jones


Amazing service friendly prompt really just could not ask for more. They will definitely be my first choice for any future trips. Thank you

5/5

Emily, London

12th July 2021, 8:31am

“Fantastic from start to finish – booking was simple, the minibus itself was lovely and our driver, Fred, was a complete legend. Thanks guys!”

 

5/5

Sophie Cath just left a new 5-star review 

Highly recommend their service. Brilliant communication for booking. I received a courtesy call from the driver called Fred the day before. He was incredibly friendly and arrived very promptly. He also took photos of our group for us and was just incredibly accommodating!

5/5

Grace, Basingstoke

05th July 2021, 1:56pm

“Wow if we could give you more stars we would. You have been excellent when organising our return trip and helped us even when locations changed. Our driver Jack was so kind and friendly. He was an absolute star and made our journey super fun. He even helped us set up and take down our gazebo. Absolutely amazing service and will certainly be using again. Thank you, thank you, thank you!!”

5/5

Customer, Swansea

05th July 2021, 11:03am

“Very smooth journey, driver was helpful and approachable and vehicle was clean and comfortable. Would highly recommend!”

 

5/5

Tony Lavoie, [05.07.21 09:37]
Morning Tony

Just wanted to thank Bristol Travel for your excellent service over the weekend.

Thank you again
Jo

5/5

Sharon Smith, Swindon

28th June 2021, 6:32am

“Excellent service from start to finish, our drivers Jack & Paul were both friendly, helpful & nothing was to much trouble. both where very smartly dressed & the coach was in immcaulate condition, we will definitely be using them again . I would highly recommend Bristol Travel for their 5 star service.”

5/5

Joanne Bailey, Bristol

04th July 2021, 3:05pm

“Fantastic service. Highly recommend.”

Driver: Tony

5/5

17th June 2021, 8:28pm

“We had to cancel due to our holiday getting cancelled but Bristol travel were very helpful from start to finish”

5/5

Elliot Mitchell

We had to cancel our booking at last minute due to a family emergency and Tony kindly offered us a credit note as a gesture of goodwill. He has been excellent throughout the booking process, highly recommend.

5/5

16th June 2021, 11:41am

“Great service, driver was friendly and vehicle was clean and comfortable, even turned up a little bit early die to traffic to help make sure we arrived on time. Highly recommended.”

5/5

18th June 2021, 9:01am

“Excellent service, from booking to cancellation due to COVID. Speedy, friendly communication with customer service front and centre. Would definitely recommend and we use for future airport transfers.”

5/5

14th June

Fred was fantastic! Arrived on time in the right location, minibus was spotless and the aircon was just what we needed on a hot day! He kept in touch and was easily contactable when we were a few minutes late. Fantastic service, would recommend and would use again.

5/5

15th June 2021, 9:12pm

“Nice minibuses, clean and well maintained Lovely driver (Fred), couldn’t have been more helpful. Fantastic journey! Thanks BTL!”

5/5

8th June

Laetitia Bullman

“The trip was two hours round trip. From start to finish the company were professional, responsive and prompt. Jack our driver was lovely and was there on time and was flexible with the return journey time. The vehicle was clean and comfortable. I looked at a few companies and they were the most reasonable price and felt appropriate for the trip. Thanks again”

5/5

Nathan Murphy, Torquay

14th June 2021, 10:22am

“An excellent service throughout. Very clean and high end vehicle. Would highly recommend again to friends and customers.”

 

5/5

7th June

Ken Lawrence
Brilliant minibus hire company!! I would also like to give the highest praise for this company. From the first interaction with Tony, it was clear that Bristol Travel are a nice, honest company. We used them for a two way transfer from Bristol to The Brecons for a fun stag event. The minibus was an extremely modern and comfortable ride and the service from our driver, Fred, was superb. Very courteous and nothing was too much trouble. A proper gentleman (if I’m still allowed to say such things) 😁 I would highly recommend them and if looking for a 16 seater again in the future I won’t even bother using a comparison search engine. I’ll go straight to Bristol Travel LTD.

23rd May

Mrs Notton

A very big thank you to Fred Taylor for our journey to and from Torquay . Excellent service the whole time, our group of 14 agreed nothing was too much trouble our luggage was handled with care, always on time. We will definitely be using this company again. Highly recommended.

5/5

2nd June

“Highly recommended Bristol travel. Just got back form a beautiful weekend in Glastonbury. Paul the drove all the way up to Cheshire to collect us with a trailer on the back for all our luggage which was a god send and meant we could all sit comfortably without bags around our feet for the long journey. Nothing was to much trouble even when we hit traffic and needed a toilet stop he accommodated us and re – routed. Exactly the same amount of care was given from our driver jack on the return journey he was very helpful and let us all stop off for lunch at a service station. Nothing was too much trouble for these guys. I have already booked with them again when we return in August.”

5/5

21st May

Stuart’s & Jones’, Bristol

“From start to finish the service provided by this company, including the driver and trip was of a professional standard. Tony on booking was happy to meet our requirements, if you need help or have questions just ask. Jack who drove us, greeted and treated us with manners & respect from the offset. Jack was great, as he focused on making the trip a good experience all the way, fab attitude. It was definitely a welcome bonus to have the trailer for all our luggage. The bus was clean, comfortable, spacious, with ample room, including the appropriate safety requirements. We will use this company again, they helped make our travel plans less stressful. Thank you for helping us make this a great family holiday, much appreciated”

5/5

11th May

M Palfrey

Booked transport with Bristol Travel Ltd, to take me and my family to Gatwick Airport, unfortunately our holiday was cancelled due to COVID-19. Bristol Travel was very understanding of this and happy to refund our deposit that we initially paid. Although we didn’t get to travel with them the customer service experience was outstanding. We will definitely be booking with them again in the near future and recommending to friends and family.

5/5

23rd May 2021, 9:50am

“Very good service”

Would they recommend: Yes

Driver: Fred

5/5

8th May

Cheapest i found, i recommend them and the staff are very friendly.

5/5

11th May

Mark, Basingstoke

“Excellent service Excellent service, very helpful and friendly driver, who arrived in good time and safely took us where we needed to go. Would recommend and use again.”

5/5

 

“We have just returned from a lovely holiday in North Devon, we hired Bristol Travel company and what a great service from start to finish. Tony was our Bookings contact and kept me informed with every step, the driver Jack was polite very smart and efficient, The mini bus was very comfortable and super clean which is very reassuring. We will definitely without doubt use Bristol Travel again very soon. Thank you and we would highly recommend. thank you all for making everyone’s Holiday special.

5/5

Lucy Hopper

We used this company for a work related trip to Devon, our driver Jack was happy to arrive early and complete a LFD test as requested by ourselves. Jack was helpful and friendly to all using the transport, and was happy to stop for a break halfway in the journey. The use of the added trailer for luggage was a godsend, as there was 10 adults with lots of luggage and items for our week holiday. Jack informed us off his approximate arrival time for the return journey on the first day, and reassured us there was no rush even if he was early, we could leave in our own time but provided his telephone number in case we had any problems and needed to change the time etc. We will definitely be using Bristol Travel for any future trips we have. Thank you

5/5

27th April

Name: Ed
Location: Gloucester

Excellent experience. Booking process was easy and communication was good. Driver was great. Will certainly use again. Thanks Bristol Travel!

 

5/5

25th April 2021

Name: stephen

 Excellent service and the vehicle was spotlessly clean. Drivers are courteous and professional. Definitely, be using BTL in the future.

5/5
We used Bristol Travel Ltd for the first time in March 2021 and the service was excellent. Cost was very good value when compared to other companies, correspondence in advance was in-depth and helpful. For the journey, driver arrived in good time, bus was clean and in excellent condition. We will certainly be using them again in the future.
5/5

13th April 2021

I wholeheartedly would recommend Bristol Travel to anyone in need of minibus transportation in the Bristol area. From my first enquiry which was so promptly answered, I have been so impressed with the service. Tony has been an absolute pleasure to deal with, quick, courteous and so helpful, I really cannot thank you enough.

5/5

18th January 2021, 1:58pm

Swindon Nurses

“We really loved the service provided by Bristol travel limited and continue to use them on regular basis.”

 

5/5

27th March 2021,

Words cannot describe how great Bristol Travel were. The vehicle supplied was very roomy, clean. Loved the fact there was WiFi on board. The trailer was a great addition too as there were no issues with the luggage. Our driver Fred was very punctual, helpful and extremely friendly. Will be using them again and will be recommending them to others.

5/5
March 18, 2021

Even though COVID has prevented us from taking part in our charitable mountain climb in Morocco, Tony was very accommodating on the numerous occasions that I had to re-arrange the journey. And when re-arranging was no longer an option he had no problem in offering a refund.

I’ll definitely be using his services for our airport runs when we can get this trip on the road!!!!

5/5

27th March 2021, 8:56am

Imran Ali, Newport

“Brilliant service. The driver was helpful friendly and punctual. The vehicle was so immaculate that it looked like a spaceship. Had Free WiFi on board, the trailer was a nice touch for our luggage. I really recommend Bristol Travel I will be using them again.”

5/5
Although we were not able to travel due to covid restrictions, the service from Tony and the team both on the phone and over email was brilliant. He was friendly and helpful. The communication was always quick and we will be using Bristol Travel again when we are able to travel.
5/5
Highly recommended first class service. Would certainly use again in the future.
5/5
2020-11-29
Can’t thank the driver Frederick enough on the service me and my family received to and from the airport smart and on time safe driving what else can you ask for
 
5/5
2020-11-23
Great time keeping. Super clean vehicle and great driver. Would definately recommend the use of their services.
5/5
2020-10-22
Bristol Travel were absolutely amazing from start to finish. We unfortunately had to cancel but we were given 5 star service all the way through. Great communication and customer management. Can’t fault a thing! Looking forward to using their services soon.
5/5
2020-10-20
I can’t recommend this company enough they are so professional,and understanding.There rates for coach hire are so competitive in fact the cheapest I found.
Unfortunately due to recent local lockdown measures we had to cancel our booking.They were so understanding to our situation to the point they even refunded our deposit.I will definitely use this company again in the future when normality returns .If your looking for coach hire look no further than this company.
 
5/5
2020-09-22
Excellent customer service! Unfortunately had to cancel due to the government restrictions with covid, had a response straight away from Tony and our refund processed very quickly. When we can rebook will be using Bristol Travel again! Would highly recommend!
5/5
2020-09-20
Fantastic service from Tony last month on our airport run can’t recommend him highly enough
5/5
2020-09-10
Friendly and accommodating driver, pristine and modern interior – a very comfortable journey. Our driver, Fred, arrived well in advance and when we were ready to leave earlier than expected he was happy to set off early. We’d strongly recommend 🙂
5/5
2020-09-09
Great experience. Very good communication and reasonable pricing.
Would recommend
5/5
2020-09-07
Fred was a top man and top driver. Accommodated our changes in pick up location without any questions and was extremely friendly! Cheers Fred lad!
5/5
2020-09-07
Extremely Professional service with excellent communication. Very impressed will definitely use again in the future. Highly recommend.
5/5
2020-08-30
First class service with very reasonable rates. The correspondance right from the start was excellent with any queries answered straight away. We were a group of 8 ladies needing return transport from South Wales to Bristol for a hen weekend which is quite hard to come by. The executive coach was great, very clean and on time. Our driver Tony was brilliant! Friendly, polite and luckily very laid back! An excellent service, highly recommended and would definitely use again!
 
5/5
2020-08-13
Delighted to see this new provider offering transport services locally as I have worked with the proprietor for many years in previous guises and with different coach companies. They are always willing to be flexible and fit in with our schools’ requirements, now in brand new, high spec., liveried minibuses. Looking forward to many ventures together as we establish new post-Covid ways of working.
5/5
Excellent service, driver was extremely nice & well presented.
 
5/5
2020-08-13
Our driver was brilliant. An excellent experience.
5/5
2020-08-09
I used Bristol Travel LTD for the first time on Saturday 8th August for a trip from Bristol to Wedmore. I booked for 9 people and couldn’t believe how cheap the price was compared to all other transport companies. I booked instantly & from start to finish the whole experience could not be faulted. The owner of the company Tony was so helpful & happy to assist with an questions which I may of had. It was so simple & I will definitely be using Bristol Travel LTD, again and again for all my travelling needs. Highly recommend!!!!
5/5
2020-07-27
emailed the company asking a few questions about a quote I received ,received Prompt replies to Every question I asked . I asked if I could pay the whole amount of the quote on a certain date as I only get paid monthly which the person Allowed me to do which is very rare for a company . For 7 people from Bristol to brean Pick up and return I was quoted £175 which is a lot less then What I was quoted from Another company who wanted £380 for the exact same journey , will definitely use again and recommend to my friends and family
5/5
2020-08-06
Service was excellent driver was reliable on time and helpful
5/5
2020-08-06
Fantastuc, quick reply for a quote and great communication with any queries. Also a very good price.
5/5
2020-08-30
Recently took a trip to brean with a few family members using this company , our driver Fred was lovely, polite and very helpful . Will definitely be using again If we have another family gathering .great company
5/5
2020-08-06
Very good customer service form driver and office very friendly and professional.

Have book already to travel again  · ️
5/5
2020-08-18
Excellent driver who’s communication and timing was brilliant. Made a difficult trip in a difficult time incredibly easy. Cheers tony
5/5
2020-08-27
I would like to say a huge thank you to Fred our driver on Saturday 22nd August. It was for my birthday night out and Fred just made getting into Bristol and back home a lovely experience! Such a lovely guy and definitely recommend this company!
Thank you!
 
5/5

3 weeks ago

“We really loved the service provided by Bristol travel limited and continue to use them on regular basis.”

Would they recommend: Yes

5/5

4 months ago

“Excellent service, safe reliable, very clean, friendly & punctual.”

Would they recommend: Yes

Driver: tony

5/5

4 months ago

 “Good price. Good communication with the company at time of booking, when changes needed to be made and to confirm they would collect us at agreed time. Bus was there 10 mins before to wait for us. Friendly drivers. Clean bus. Excellent service.”

Would they recommend: Yes

Driver: tony

5/5

4 months ago

“The journey from beginning to end was very pleasant , The driver was very friendly and helpful dressed smart. Mini bus was very clean and comfortable hand sanitiser was also provided .”

Would they recommend: Yes

5/5

6 months ago

“The whole experience was fantastic. So simple to book & then to correspond with the driver. The driver was helpful, professional & efficient. It couldn’t be faulted. We will be using Bristol travel LTD, again and again. I highly recommend people do the same as you can’t go wrong!!”

Would they recommend: Yes

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