Customer Review Form

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Our Customer Reviews

BEYOND Awards 2023
Coach Hire Comparison are happy to announce our brand new BEYOND Awards to recognise operators that go the extra mile for our customers.
We’re thrilled to announce our first annual 2023 BEYOND Award winners.
A big congratulations to our Minibus Supplier of the Year award, Bristol Travel.
Tony Lavoie & Fred Taylor, Co-Directors from Bristol Travel Ltd said: “Wow – Minibus Supplier of the Year! Thank you to Coach Hire Comparison for your continued support, we’re so proud of our partnership and can’t wait to see what comes next.”
Both have been recognised due to:
⭐️ Quick action on quote requests
⭐️ Accepting bookings in a timely manner
⭐️ Keeping rejected bookings to a minimum
⭐️ Speed of response to messages and phone calls
⭐️ Positive customer feedback
⭐️ Good engagement with CHC
⭐️ Always offering great customer service levels
⭐️ And, most importantly, going above and BEYOND to ensure the customer has a great experience

Claire Dyce, Cornwall
(5/5)

19th February 2024, 3:07pm

“Nice comfortable vehicle and driver. Had a breakdown on the way back to Bristol but this was speedily resolved with another vehicle sent to collect us with no impact on the trip. Would recommend and use again”

Would they recommend: Yes

David Beer, Oxford
(5/5)

19th February 2024, 3:15pm

“Great communication from Start to finish our Driver Jack was very polite and nothing was too much trouble. The Minibus was spotless inside & our & jack was very professional with a shirt & tie. Would definitely use Bristol travel when I fly from Bristol Airport Again”

Would they recommend: Yes

Ravinder singh, Bristol
4 days ago

“Driver very nice company very organised they stay in contact all good we will use them again”

Customer, Bristol
(5/5)

12th February 2024, 4:28pm

“Driver very nice company very organised they stay in contact all good we will use them again”

Would they recommend: Yes

Fraser, Glasgow
(5/5)

06th February 2024, 9:08am

“Friendly driver who turned on time for our trip, from Cardiff to Bristol, with a clean and comfortable coach.”

Would they recommend: Yes

Elfie, Malmesbury
(5/5)
29th January 2024, 6:12pm
“Perfect service! The man in the office was super helpful and the driver was excellent (he even made an extra stop for us as one of our party had forgotten their bag.) 100% recommend these guys.”
Would they recommend: Yes
Customer, London
(5/5)
22nd January 2024, 4:55pm
“Great experience, would definitely recommend and book again .”
Would they recommend: Yes
ASHLEY SMITH, SWINDON
(5/5)
22nd January 2024, 3:44pm
“Very competitive prices, arrived on time for both journeys, excellent vehicles, friendly and approachable drivers… faultless experience.”
Would they recommend: Yes
PAUL HAWKES, BURTON, WILTSHIRE
(5/5)
31st December 2023, 6:21pm
“Driver was punctual and made good time to our event. We arranged the pick up spot and time and again all went as agreed. Driver was smartly dressed and helpful / communicative. The mini-bus was as ordered, clean, comfortable and perfect for the event.”
Would they recommend: Yes

Laura, Exeter
(5/5)

19th December 2023, 12:30pm

“Our return journey went smoothly. Great service – and we will defiantly be booking again! The drivers were friendly and helpful. The vehicle was clean, comfortable and spacious.”

Would they recommend: Yes

MR PETER EDWARDS, MOORGROVE HSE BRISTOL
(5/5)
13th December 2023, 11:23am
“the journey was very smooth .jack the driver was very helpful and polite the vehicle was clen and comfortable and we shall be using bristol travell again”
Guy Guerrini, Bristol
(5/5)
07th December 2023, 7:03pm
“The minibus arrived in very good time and the driver, Devon, was cheerful, positive and professional. Vehicle was clean, comfortable. A very good travel experience that I would not hesitate to use again.”
Would they recommend: Yes

Helen, Bristol
(5/5)

11th December 2023, 1:39pm

“The journey was very smooth and Jack was a great driver!”

Would they recommend: Yes

Mike Taylor, Bristol
(5/5)
11th December 2023, 6:12pm
“Very professional driver, polite and punctual.”
Would they recommend: Yes

TCHP LTD, LONDON
(5/5)
05th December 2023, 10:38am
“Good feedback from lead passenger. driver was polite, patient and friendly. outbound and return journey was smooth and vehicle was clean and tidy. Thanks again for great service. Dean / TCHP Ltd”
Would they recommend: Yes

Julia, Bristol
(5/5)

27th November 2023, 1:22pm

“Excellent service and communication from my first inquiry to the journey home. We traveled from Bristol to Bath for my son’s wedding with his beautiful bride to be and her family in absolute style and comfort. The driver was friendly and very helpful with fitting a folding wheelchair in and let everyone take their time in and out of the mini bus (which was spotless) I would highly recommend BTL and hope to use them again in the future. Thanks to all the team!”

Would they recommend: Yes

Name: Salvatore Fragapane
Message: Thank you Bristol Travel for transporting 10 of us to London Central before our Holiday then picking us up from Heathrow.
Great communication prior to the day. Paul our driver was great throughout the journey and arrived promptly on each transfer. The vehicle was clean and comfortable.. Thanks again for a wonderful journey – would definitely recommend.

RON, HAMPSHIRE

(5/5)

23rd November 2023, 5:01pm

“The journeys from Bristol to Pembrokeshire and back both went very well. The driver was friendly and very helpful on both journeys, with appropriate stops on the way. The bus was clean and comfortable with ample room for luggage in the trailer. Tony and Fred at Bristol Travel were a pleasure to deal with and the company offers great value for money. I wholeheartedly recommend them.”

Would they recommend: Yes

SHIRLEY PENTER, CHELTENHAM
(5/5)
20th November 2023, 11:15am
“Once again a great service from Bristol Travel. Scott arrived early and was an excellent driver. His forethought saved us from a long wait in heavy traffic. I would highly recommend this company and will be using them again in the future.”
Would they recommend: Yes

Celine Murray, Dublin Ireland.
(5/5)

20th November 2023, 10:39am

“The communication between myself and Bristol Travel Limited was very involved. Pick up was spot on and on time. Aaron our driver was very polite and courteous. The members of my travel team all agree with me on this. Also the return pick up again was on time. I would recommend this travel team.”

Would they recommend: Yes

Nikhil Jayan, Yate
(5/5)

15th November 2023, 3:08pm

“Journey was organised well . Tony supported me for the booking and he was so co-operative . The big man Scott was in touch in with me for the pick up and he was on time and ride was smooth .”

Would they recommend: Yes

Jack was amazing. He looked after the group and tended to our needs. We were quite specific as to the services we wanted to stop off at and be accommodated us with this ask. He was incredibly reassuring when he dropped us off at the property and waited with us until we had found the right terraced house. He then unloaded our bags. He was very easy to talk to and with.

NINA WHITTAKER, BRISTOL
(5/5)
01st November 2023, 9:23am
“Everything was great – drivers were really pleasant, helpful and smartly dressed, and the vehicles were top notch! Thank you.”
Would they recommend: Yes
CUSTOMER, BRISTOL
(5/5)
29th October 2023, 4:41pm
“Jon was fantastic and a great driver. Vehicle was clean and very comfortable. Jon was early for every meet!”
Would they recommend: Yes
5/5

Customer, Coalpit Heath
(5/5)

15th October 2023, 1:53pm

“Our journey was straightforward and ran to time. It was a comfortable vehicle, clean, and well kept. The driver was prompt, polite and friendly (also smartly dressed).”

Would they recommend: Yes

5/5

16th October 2023, 10:23am

“All worked very well. Driver contact day before was great and airport timings worked well. Mini bus suited the group and the drivers on both trips were very helpfull . We were a small group of 8 cyclists with 8 bike boxes which fitted in to the trailer but no more so larger groups would need a bigger trailer. All worked great for us and and many other groups of cyclists were on holiday the same time (Clevedon, Sheraton) so could be a market to look into but I only contacted by chance seeing the mini bus on the road but need a bigger trailer for more than 8.”

Would they recommend: Yes

5/5
BEN, BRISTOL
(5/5)
04th October 2023, 2:46pm
“Everything went really smoothly with my recent trip with Bristol Travel Ltd. I booked two minibuses, and it was very easy to organise with Tony. The drivers were friendly and on time, there was good communication and clean, comfortable vehicles. Would highly recommend.”
Would they recommend: Yes
5/5
Brilliant minibus hire company!!
I would also like to give the highest praise for this company. From the first interaction with Tony, it was clear that Bristol Travel are a nice, honest company.
We used them for a two way transfer from Bristol to The Brecons for a fun stag event. The minibus was an extremely modern and comfortable ride and the service from our driver, Fred, was superb. Very courteous and nothing was too much trouble. A proper gentleman (if I’m still allowed to say such things) 😁
I would highly recommend them and if looking for a 16 seater again in the future I won’t even bother using a comparison search engine. I’ll go straight to Bristol Travel LTD.
5/5

Sara Hannaford, Bristol
(5/5)

03rd October 2023, 2:38pm

“Had a great experience booking with Bristol Travel Limited. The quote and booking process was straightforward and they were very accommodating at short notice for our group. Our driver Aaron was really polite and friendly, he called the day before to introduce himself and confirm the details which gave me great peace of mind. On the day he was very patient while we got everyone organised and set off. The journey went really smoothly, the bus was very clean and tidy and very comfortable. Would definitely recommend and use these chaps again.”

Would they recommend: Yes

5/5

How amazing our driver Steve ! Took us safely to Liverpool, Helped with luggage! And again safe return home. Thank you Steve. 

5/5

Yesterday, after picking us up at London Heathrow Airport, we enjoyed a quick but amazing sightseeing tour of London thanks to our wonderful tour guide and chaffeur, Paul, with Bristol Travel Ltd. Despite the difficult traffic encountered throughout London, we were able to see Harrods Dept. Store, London Eye, Westminster Abbey, Parliament Square, and walk across Westminster Bridge over the River Thames. Again, eternally grateful to my friend and “cuz”, Tony Lavoie at Bristol Travel Ltd. for a great start to our vacation, arranging this tour, and getting us safely to Southampton. Also, thank you to Tony, Fred and Paul for the beautiful flowers.💕🇬🇧💕

5/5
MATT CREED, BRISTOL
(5/5)
22nd September 2023, 10:01am
“Great service with great communication. Definitely use again!”
Would they recommend: Yes
5/5
Customer, Bristol
(5/5)
21st September 2023, 6:27pm
“Excellent service”
Would they recommend: Yes
5/5

“Hi Tony Just a quick note to say thanks for sorting the bus on Sunday for Portishead Ladies. Everyone said you and the driver did a great job and I really appreciate how you managed it. If we can afford a bus again this season I can assure you we will contact you straight away. Sorry your driver had to endure such a poor performance! At least it meant they were quiet coming home. Thanks again”

Would they recommend: Yes

5/5

DEE PORTER-SMITH, SOUTH GLOS
(5/5)
08th September 2023, 4:15pm
“Very impressed with Bristol Travel, very helpful, great service, great drivers, on time and driven well. Would highly recommend them.”
Would they recommend: Yes

5/5
CUSTOMER, WEST WALES
(5/5)
11th September 2023, 8:53am
“Thank you, we travelled to and from Bristol over the course of a Hen Weekend. Both drivers were extremely helpful and pleasant. The buses were well presented and there was plenty of room, for us all. Thank you for making both our journeys an enjoyable part of our weekend.”
Would they recommend: Yes
5/5
JACKIE MILLER, WEDDING MARSHFIELD/HAMSWELL
13th September 2023, 8:58am
“Excellent service through from initial booking to journeys. Throughly reccomend”
Would they recommend: Yes
5/5
EMILY PARRY, NEWPORT
(5/5)
11th September 2023, 3:13pm
“Booked a journey from Bristol to Newquay and the service was flawless. Very clean and comfortable mini bus, both Paul and Scott were very professional and friendly. Would highly recommend.”
Would they recommend: Yes
5/5

Camilla Montgomery, Bristol
(5/5)

“We hired Bristol Travel minibuses to take wedding guests between our church and the wedding reception for our daughter’s wedding on Saturday (12th August 2023). I cannot fault them! Very helpful in planning and thoughtful phone calls around the event to ensure things went as smoothly as possible. Prompt, efficient, professional and considerate especially as our church is on a narrow Bristol one way street. Minibuses and drivers immaculate! Just amazing and everything ran incredibly smoothly on the day. We didn’t even have to think about it…all guests transported as if my magic. Thank you so much! Recommend without hesitation!”

Would they recommend: Yes

5/5

Angela Parr, Yate
(5/5)

04th September 2023, 9:45pm

“The driver, Jon, was lovely, very friendly and the vehicle was clean and comfortable. Tony was very good at communicating before the event and when booking.”

Would they recommend: Yes

5/5

Andrew Turner, Whitchurch Village Bristol
(5/5)

04th September 2023, 8:44am

“No complaints with anything at all punctual , polite driver, vehicle clean and comfortable, would definitely use again, booking procedure quick and easy too”

Would they recommend: Yes

5/5

Lewis Robinson

“I used these guys to take 10 people from London to a festival near Bristol, and then back again the next day. The driver (I think it was Jack) was excellent, reliable and courteous. Highly recommended company”

Would they recommend: Yes

5/5

Tanya Woolcott, Winford Bristol
(5/5)

16th August 2023, 1:10pm

“Very professional company , the driver was on time clean and very smart the vehicle was top speck all in an excellent experience, Thankyou”

Would they recommend: Yes

5/5

Customer, Bs347az
(5/5)

14th August 2023, 1:23pm

“Driver was on time, helpful and professional. Most considerate and happy in his work, definitely use this company again.”

Would they recommend: Yes

5/5

Customer, Birmingham
(5/5)

14th August 2023, 1:48pm

“Everything was superb.”

Would they recommend: Yes

5/5

David Norcott, Winchester Hampshire
(5/5)

25th July 2023, 8:52am

“Excellent experience with this company and with the driver who was really helpful and communicative, calling ahead to confirm details of arrangements the day before (we were a large group travelling from several locations in the south to Bristol airport). Vehicle was clean, in great condition and well maintained. Very highly recommended.”

 

5/5
TIM STUCKES, TADWICK, BATH
(5/5)
15th July 2023, 1:54pm
“27th May 2023: 5 x 16 seaters booked for wedding guest transport. All on time and well organised. Clean vehicles and helpful drivers. This was an all day commitment and a real team effort. Liaison with the transport manager before hand in the lead up to the event made sure everything went smoothly on the day.”
Would they recommend: Yes
5/5
CUSTOMER, SWINDON
(5/5)
18th July 2023, 9:41am
“Faultless service from Bristol Travel Limited – nice clean bus, friendly and helpful driver, and a great price too 🙂
Would they recommend: Yes
5/5

Rita, Budapest
(5/5)

07th July 2023, 8:17am

“Excellent service -thank you!”

Would they recommend: Yes

5/5
JOE MORGAN, CLIFTON, BRISTOL
(5/5)
04th July 2023
“Excellent service, the driver’s arrived in an extremely punctual manner both on both the outgoing and return journeys. We also found that both drivers were very friendly, accommodating and helpful. The vehicle was in excellent condition my group and I found that it was comfortable and clean. Overall a great service which I would highly recommend.”
Would they recommend: Yes
5/5

Kate Schwan, Cheltenham
(5/5)

04th July 2023, 11:19pm

“Great experience all round. Our driver Joey arrived early, was friendly and helpful with a passenger that had walking difficulties. Dropped us off as requested and messaged us again 30 minutes before pick-up and arrived promptly at desired location, Vehicle was clean and comfortable. All in all a great day and would highly recommend.”

Would they recommend: Yes

5/5

Graham Saunders, Newport
(5/5)

03rd July 2023, 11:38am

“Great service .prompt pick up if anything early which was great . The bus was spotless and the driver was dressed immaculate. Which is the professional way .more importantly these days the price was very competitive We will be using again”

Would they recommend: Yes

5/5
DIANE POWELL, WINTERBOURNE
(5/5)
27th June 2023, 10:15am
“Excellent service again from Bristol travel . Thank you to the driver Paul for picking up sixteen Zumba Gold Ladies and taking us to The Race For Life on The Downs in Bristol and Jack another driver for picking us up for the return journey . Both drivers were brilliant the minibus was so clean and comfy . We will be using Bristol Travel again and that will be our fourth time .”
Would they recommend: Yes
5/5

Tosca Cabello – Watson, Stroud
(5/5)

28th June 2023, 2:12pm

“Journey went really well, our driver Jack was prompt and called the day before to check the journey details. The vehicle was lovely – nice air conditioning on a hot day. A great experience all round!”

Would they recommend: Yes

5/5

Name: Katie Higgins
Lou, our lovely driver was absolutely brilliant. Very professional and patient. The back office were also great. I couldn’t recommend highly enough and will certainly be using Bristol Travel again.

5/5

Carmel, Dublin
(5/5)

26th June 2023, 3:05pm

“Excellent professional service. Would recommend.”

Would they recommend: Yes

5/5

Customer, Sutton
(5/5)

26th June 2023, 9:16am

“Thank you Bristol Travel for transporting 10 golfers from the centre of Bristol to the Players Golf Club. The communication prior to the day was excellent and the drivers arrived promptly on the day. The vehicles were clean and comfortable and the AC really helped on that very hot day. Thanks again for a wonderful journey – would definitely recommend.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)

26th June 2023, 6:16am

“Excellent journey. Driver arrived promptly and was very professional.”

Would they recommend: Yes

5/5

Hi Tony

Just wanted to say many thanks for fitting us in at the last minute. Steve was great this morning.

We’re now all set up and ready to enjoy Glastonbury.

Kind regards Lisa Harbridge

5/5

Hi Bristol Travel,

Firstly I want to say what a great experience we had with you very prompt and professional but also had some good banter thoroughly enjoyed the trip definitely one to recommend. Also like to say that we were kept well informed of stops being made and options to us made the journey extremely easily. Very much appreciated.

 

5/5
CUSTOMER, BRISTOL
(5/5)
15th June 2023, 9:04am
“Jon was a great driver and contacted us in advance of the journey to let us know where he would be and when. His tip about travel sickness is one I shall remember for ever”
Would they recommend: Yes
5/5

Preston, Virginia, USA
(5/5)

09th June 2023, 5:46pm

“Good price. Clear confirmations. On time. Polite drivers.”

Would they recommend: Yes

5/5

Trevor Burnett, Worle WSM
(5/5)

11th June 2023, 8:14am

“Very good service on time comfort journey out and back our driver Lou was very helpful and jolly. Would recommend this company first-class.”

Would they recommend: Yes

5/5

Customer, GL3 3DT
(5/5)

11th June 2023, 6:11pm

“Excellent service. The mini bus was comfortable, very clean and tidy.. Paul was friendly and a great driver. Would highly recommend this company. Will definitely use again”

Would they recommend: Yes

5/5

Customer, Chipping Sodbury
(5/5)

12th June 2023, 5:02pm

“A smooth journey in an immaculately clean vehicle. Our driver was on time, helpfull, friendly and really professional. He coped brilliantly with 16 of us ladies. Our return trip was just as good. Perfectly on time and drove us safely home. A big Thank you to you Scott.”

Would they recommend: Yes

5/5

Customer, Portsmouth
(5/5)

30th May 2023, 8:00pm

“Both legs of journey were seamless and arrived on time. Both drivers friendly and considerate. Just make sure you factor in driver breaks in journey as this wasn’t explained to us when booking.”

Would they recommend: Yes

5/5

Deirdre Fitzgerald, Yate
(5/5)

30th May 2023, 9:32am

“I booked two minibus journeys on the same day. Easy booking process. The driver called to confirm details the day before. The drivers arrived promptly and were friendly and courteous. The minibus was lean and comfortable. Our company uses this company for any mini bus requirements and we have always been very happy with their professional service.”

Would they recommend: Yes

5/5

Customer, London
(5/5)

28th May 2023, 7:28pm

“Used BTL over the weekend for a wedding and then to London. Excellent efficient service. Lou our driver to London was fantastic’ Thanks”

Would they recommend: Yes

5/5

Catrina Hares, Chipping Sodbury
(5/5)

24th May 2023, 3:34pm

“Fantastic service, appreciate the phone calls from both drivers the day before to confirm details. Both on time (early in fact), very helpful and polite people along with clean and smart vehicles. Have used Bristol Travel many times for our theatre trips and many more in the pipeline. Thoroughly recommend this company.”

Would they recommend: Yes

5/5

Kelly Fry, Barnstaple North Devon
(5/5)

16th May 2023, 6:06pm

“5 star service! Drivers in both directions were approachable, friendly, & helpful. The mini bus was very clean & comfortable. Both journeys spot on time with convenience breaks when needed.”

Would they recommend: Yes

5/5

Hi Tony

Just some feedback.. I have spoken today with our store partners, they said the service was excellent and the driver was lovely! It was a long haul, and they were very appreciative of the service they received.

Thank you so much

Kind regards

Lisa

5/5

Castlebridge Finance Ltd, Bristol
(5/5)

15th May 2023, 8:29am

“From start to finish our experience with Bristol Travel was amazing, we can’t fault the service we received. We would highly recommend and will be using them again in the future! Thank you!”

Would they recommend: Yes

5/5

Hi Tony, 
When you book a minibus from a company for the first time you, well I, always have some doubts. Will everything go to plan? Well, I shouldn’t have worried as all did go to plan. The coach was very comfortable and having the trailer was excellent. John was on time texting me and collecting us.
We were very impressed with the service that we received and will definitely get back to you for our golfing 2024 trip.
With many thanks
Clive Reynolds

5/5

Catherine just left a new 5-star review of bristoltravel.co.uk:

We hired a private minibus to travel from Cardiff to Brighton on the weekend. We really can’t rate our driver Lou highly enough, she was fantastic and very professional. We would 100% use Bristol Travel again.

5/5

Christina Leach, Yate, Bristol
(5/5)

03rd May 2023, 9:38am

“We have used Bristol Travel on a number of occasions. This last trip was a return journey from Bristol Heathrow. All organised extremely well. Both drivers were brilliant and the minibus was spotless as always.”

Would they recommend: Yes

5/5

Thank you for such a excellent service the driver Lou was very good and helpful and the minibus was so clean and tidy . Thank you for making the evening out to a show for us Zumba Gold Ladies so enjoyable .

5/5

Denise, Yate, Bristol
(5/5)

24th April 2023, 1:31pm

“The whole process from phoning to request a quote for a mini-bus and arranging all the necessary details was extremely efficient and the ‘office staff’ were really friendly and incredibly helpful. Our driver, Scott, arrived early to collect us and could not have been more helpful, he was brilliant and delivered us to the Southampton Cruise Terminal in plenty of time for our departure. The mini-bus itself was ‘spick and span’, and very comfortable. Scott changed the heating settings each time we requested, so that we were comfortable throughout the journey. He made five old ladies feel as if they were actually no trouble! All of my friends agree that we would not hesitate to use Bristol Travel Limited again and would ask for Scott to be our driver.”

Would they recommend: Yes

5/5

Mark, Chelmsford, Essex
(5/5)

24th April 2023, 11:33am

“Excellent service provided by our driver Paul – helpful, courteous, professional. Make sure you ask for him !”

Would they recommend: Yes

5/5

Shirley Penter, Cheltenham
(5/5)

24th April 2023, 9:20am

“The minibuses turned up exactly when they said they would. Smart helpful drivers Vehicles clean and comfy”

Would they recommend: Yes

5/5

Customer, Bath
(5/5)

20th April 2023, 7:45am

“The journey was perfect, the driver (Joey) was smart in appearance and most helpful. He went beyond his job in helping us. The vehicle was clean and comfortable and the use of the trailer made life much easier for the eight of us. The second time we have used the company and we will definitely use them again.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)

17th April 2023, 10:44am

“Pick up from both locations on time, driver very polite.”

Would they recommend: Yes

5/5

Ross Nichols, Leeds
(5/5)

12th April 2023, 8:58am

“The journey was excellent in all aspects and the driver Scott was an absolute pleasure. Our group can’t commend him enough”

Would they recommend: Yes

5/5

Jane, North Bristol
(5/5)

26th March 2023, 4:28pm

“We had booked multiple trips over two days and the drivers always arrived on time and were smartly dressed. We’ve used your company before and we’re equally happy. Well done all”

Would they recommend: Yes

5/5
KENDLESHIRE KIDS FOUNDATION, COALPIT HEATH
(5/5)
27th March 2023, 7:49pm
“Amazing service yet again from Bristol Travel. Excellent from booking to returning home Driver so friendly and professional, even calling us on a Sunday evening to check all was well for the next day Tony is very accommodating See you in the summer, hopefully for our next trip!”
Would they recommend: Yes
5/5

Last week a group of friends and I stayed in Bristol City Centre as we were attending Cheltenham Races. I used Bristol Travel for transfers to and from the airport as well as our trip to the races. Cant praise them highly enough. Outstanding service, always on time and always notified me prior to pick up. One of the most reliable companies I have ever used. Thank you to all at Bristol Travel

5/5

Georgia, Bristol
(5/5)

17th March 2023, 11:02am

“We used Bristol travel Limited, to get to and from Cheltenham races for a works team dayout. Communication was great. Our driver Cher arrived promptly, was lovely and very accommodating. Would definitely use again.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)

16th March 2023, 7:54am

“This company and driver are brilliant. Would absolutely recommend to anyone. After being let down by another company last minute, Fred was able to jump in and help us with a minibus. The driver was fantastic. Punctual, polite and nothing was too much trouble. They will definitely be my first call for future requirements. Not all hero’s wear capes!!”

Would they recommend: Yes

5/5

National Coach Network, Manchester
(5/5)

10th March 2023, 12:28pm

“We have worked with Bristol Travel Ltd for a number of years now, they have always maintained a reliable and top quality service. They have undertaken upwards of 250 journeys for us and sustain a 5* rating. They are a credit to the industry.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)
03rd March 2023, 11:59am
“Driver was courteous and arrived on time. Delivered us safely to the destination in a smooth comforable manner. Vehicle was clean and well-presented. Would use again.”
Would they recommend: Yes

5/5

tony bajjada, Avonmouth
(5/5)

03rd March 2023, 11:42am

“They arrived ahead of time, the bus was spotless and as described. The driver contacted me to discuss arrangements the day before and texted me on the day to advise he was on route etc. The driver John was very courteous and helped people get on and off the bus. Service was excellent.”

Would they recommend: Yes

5/5

Elin, Newport
(5/5)

27th February 2023, 10:47am

“The experience was really good the driver was helpful and on time for pick up for both the outbound and return trips. The vehicle was clean and comfortable.”

Would they recommend: Yes

5/5

Colin, Bristol
(5/5)

27th February 2023, 9:48am

“Very good experience from booking to journey.prompt and efficient. Thank you would definitely use again”

Would they recommend: Yes

5/5

Oliver Barrett, Bristol
(5/5)

05th February 2023, 8:06am

“Great service, everything went as planned. Would definitely recommend using this company.”

Would they recommend: Yes

5/5

Catrina Hares, Chipping Sodbury
(5/5)
19th January 2023, 5:47pm
“Used this company several times now, cannot fault the service. On time, polite and smart drivers, courtesy call the day before from the driver, clean vehicles- always my first choice carrier”
Would they recommend: Yes

5/5

Thank You for the excellent service we received from your company in November travelling from Treharris, CF46 to Bristol airport and back. Both of the drivers couldn’t do enough to be helpful and went above and beyond.

I’m wondering if you or a member of your team can give me a new quote for travel.

5/5

Danielle Long, Berkeley
(5/5)

08th January 2023, 12:05pm

“Excellent experience, Driver was extremely friendly, helpful and well presented. Vehicle was clean and very comfortable. I have used this company a few times and it’s always easy to book with great customer service. Always on time and the vehicles are spotless and spacious.”

Would they recommend: Yes

5/5

Dianne Ratka, Pennsylvania, USA
(5/5)

26th November 2022, 4:43pm

“Our driver, Paul, picked us up at LHR within minutes of our call. As it was our first UK trip and before taking us to our final destination of Southampton, he took us on a short tour of London to see the sights. Despite the traffic and congestion, we had a fabulous trip. The vehicle was very comfortable and clean. Paul was so friendly and personable. Loved every minute of our journey.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)

21st November 2022, 3:13pm

“The journey went very smoothly. The drivers were both great. The vehicle was clean and comfortable for both parts of our journey. We were very pleased to get the confirmations before the journey.”

Would they recommend: Yes

5/5

Joel Jervis, Newbury
(5/5)

12th November 2022, 3:43pm

“Excellent service, good communications, everything went to plan.”

Would they recommend: Yes

5/5
5/5

Customer, Newcastle upon Tyne
(5/5)

07th November 2022, 2:31pm

“First rate picked us up on time Jack the driver was tremendous vehicle very clean and modern. On the return from Southampton again on time returned us to Bristol well in time for flight excellent company do what they say they are going to do.”

Would they recommend: Yes

5/5
Excellent mini bus company

I booked a mini bus and trailer to take 8 of us down to Southampton Cruise Port and to pick us up two and a half weeks later from Heathrow Airport. Having been a little apprehensive that our mini bus wouldn’t turn up and all of our plans would be thrown into disarray, it turned out that my worries were totally unfounded! The booking process was really easy and the information provided by Tony & Fred was helpful and relevant. I was also delighted with the price paid as I’d anticipated that the mini bus transfer was going to cost more than it did. On the day before our first booking, I received a text from our driver, Paul, aka Bart, which confirmed everything I’d booked and provided me with his number in case I needed to get in touch. He arrived to pick us up on time and was really great helping my family and friends by loading our cases and mobility scooters into the luggage trailer. The mini bus was very clean and we had a lovely ride down to the cruise port with Paul chatting to us on the way. He was a really friendly chap. Whilst in America, I received a phone call from Tony just double checking on our flight details with Virgin and making sure they were the still the same. It was reassuring to know that he’d taken the time to double check this info. As we were flying back into Heathrow Airport, Paul text me with information on where to meet him outside the terminal. There was a little confusion as we exited the airport (nothing to do with Paul – a man in a Heathrow hi-vis at the airport insisted that we had to go to ‘GROUP TRAVEL’ and we ended up in the wrong place!) but eventually my son located the Bristol Travel mini bus. After again helping with our luggage, Paul soon had us on our way back to Bristol. I am so happy that everything worked out as planned and I highly recommend Paul as a driver and Bristol Travel Ltd. I’ll definitely be happy to use this local company again when needed. Thank you.

5/5

Jaqueline Elliott, Kingswood
(5/5)

31st October 2022, 8:16am

“I was delighted with the service we received from your company. The driver phoned in advance which was very reassuring, arrived early, was friendly, helpful and well dressed and the vehicle was clean and comfortable. He had a very difficult job as there were closed roads, football crowds and a heavy police presence on the bridge due to an accident but he used his knowledge to negotiate all these things and get us there and back in record time. We will certainly be using you again! Thank you Paul!”

Would they recommend: Yes

5/5

Kate, Bristol
(5/5)

25th October 2022, 9:29am

“I couldn’t have asked for a better level of service throughout the booking process with Tony & Fred to on the actual day with our lovely driver Jon. Jon was so friendly, professional, patient and his communication on the day (and day before) was excellent. Bristols roads were in absolute chaos on the day of the wedding with numerous closures and diversions, Jon stayed calm, positive and nothing was too much trouble. The added surprise of ribbons on the immaculately clean minibus was a lovely touch! Bristol Travel Limited definitely helped make our wedding day run extra smoothly. I highly recommend the company and would 100% use again. Thank YOU.”

Would they recommend: Yes

5/5

Dear Sir / Madam,

I would like to say a MASSIVE thank you to your driver Scott, who without hesitation came to the rescue of my daughter and her friend this afternoon!

Unfortunately she suffered a blowout on her car on the Avonmouth bridge just after 430pm this afternoon and veered into the crash barrier. Scott who was driving behind immediately pulled up, got out of his bus to make sure they were both OK, and began ushering the traffic around the incident. My daughter was beside herself in tears as nothing like this had ever happened to her before and had no clue what to do! Scott provided complete reassurance, kept the situation calm and got hold of the of the police and highways agency to report the incident as it was still in a live lane!

Once the police arrived and took over the situation, they were happy for the girls to head off while they had the car recovered to our house, again Scott was happy to bring the girls home to Clevedon, I know it’s not far from the bridge but the sheer effort that Scott went to keep my daughter and her friend safe was brilliant.

I would like to offer my humble thanks to him, he is a true gentleman and an absolute credit to your company.

Best wishes,

Jenny Reeves

5/5

Dear Fred and Tony

I wanted to pass on my thanks to your company and drivers for being so brilliant over the last couple of days with our trips to Avoncliff.  Your drivers were prompt, patient, polite and lovely to work with – and kind to our guests.   I was impressed by the resolve to get down and back up the narrow lane to the woodland carpark; what a relief we all made it there and back!

Please pass on my thanks to your team, and if we do a similar event in the future and need transport, I will be in touch.

With all good wishes

Lucy

5/5

Claire, Yate
(5/5)

26th September 2022, 11:45am

“Managed to fit us in last minute. Very professional. Driver was on time, dressed smartly and the mini bus was clean. Thank you from all the Yate Ladies RFC!”

Would they recommend: Yes

5/5

Rebecca Caulfield, Coalpit Heath, nr. Yate
(5/5)

04th September 2022, 4:24pm

“Lovely, polite driver (Joe) who was very punctual and accommodating on our journey. We had a few legs to our trip and all went very smoothly. The minibus was clean and roomy!”

Would they recommend: Yes

5/5

Customer, Cricklade
(5/5)

02nd September 2022, 8:03am

“very good service all round!!! have used a couple of ties now and always found the team very helpful and the coaches clean and comfortable.”

Would they recommend: Yes

5/5

Perry Laming, Plymouth
(5/5)

29th August 2022, 8:41pm

“Brilliant service. Picked up on time, friendly driver, had plenty of contact aswell, lovely coach. Highly recommend.”

Would they recommend: Yes

5/5
I would like to thank you very much for the minibus hire last Thursday taking us from Chipping Sodbury to The Hippodrome.
 
Our drivers Joseph and Jon both made contact to confirm the timings and pickups, the minibus was clean, all seatbelts tidy, drivers very smart, polite and helpful and on time.
 
The whole experience with your company was exceptional and I wouldn’t hesitate to use you again or to recommend you.
 
Thank you for helping to make our evening so enjoyable – the cast of Joseph and the Amazing Technicolour Dreamcoat helped too!!
 
Catrina
5/5

Mario Parrinello, Bristol
(5/5)

11th August 2022, 2:42pm

“On time and very professional, the vehicle was clean and comfortable would highly recommend.”

Would they recommend: Yes

5/5

Karen Lewis
Location: Teignmouth

Faultless and informative from start to finish of our first leg and I’ve no doubt the return journey will be the same. We booked to take 13 of us to Bristol airport and left promptly at 8am, although our driver was there about 7.30. The driver was so professional, smartly dressed and loaded all our luggage on to the trailer for us, there was a lot! The journey from Teignmouth to Bristol airport was stress and hassle free and we were dropped off with no worry of parking! The driver called me the day before to check final arrangements and has our flight details for our return, but also said he would call us the day before to double check everything. I would 100% recommend this professional company, who were way more reasonable than others I tried, A*****

5/5

Hi guys

Apologies for the delay in sending this but I just wanted to drop you a quick note to say thank you.

Service was amazing from start to finish and I am genuinely impressed and will definitely be using your business again.

Both journeys were great so please pass my thnaks on to the drivers too.

Keep up the great work.

Dave.

5/5

Sam Marshall, Cardiff
(5/5)

27th July 2022, 12:50pm

“Cannot speak highly enough of the Service. Jack, our driver called the day before to confirm all arrangements, he turned up as agreed 30 minutes before departure, we had a trouble free and stress free journey to Gatwick and he gave us very clear instructions about our pick up in 2 weeks time and gave us a card to call him if we had any problems Would recommend this company to everyone, could not get better service”

Would they recommend: Yes

5/5

Jane Solomon, Bradley Stoke
(5/5)

25th July 2022, 9:35am

“Our driver had 4 different pick ups and was on time for all of them. He was really polite and cheery. Vehicle was very clean and comfortable. Our return journey was just as good and we all enjoyed our friends’ wedding knowing we didn’t need to worry about driving. Would thoroughly recommend this company.”

Would they recommend: Yes

5/5

Beverley, WESTON-SUPER-MARE
(5/5)

25th July 2022, 8:54am

“Driver was very helpful and patient. Vehicle was clean and comfortable. We had a good journey and really enjoyed our day. I would definitely recommend Bristol Travel Limited.”

Would they recommend: Yes

5/5

Customer, Coalpit Heath
(5/5)

19th July 2022, 9:01am

“Bristol Travel saved the day for us – a local charity who were let down at the last minute. Thank you for coming to our rescue. Your service was excellent and your drivers, on the day, were so friendly and professional, were very smartly dressed and arrived well before our departure times Your minibus was just first class, smart, impeccably clean and so comfortable, in the extreme heat we experienced on the day – +35 degrees The journey in both directions was very enjoyable and the destinations reached before the scheduled time. We would definitely use Bristol Travel again”

5/5

Customer, Oxford
(5/5)

25th July 2022, 8:43am

“Arrived early, let us stop whenever necessary, vehicle was clean. Couldn’t fault the company or driver”

Would they recommend: Yes

5/5

Sarah, Stroud
(5/5)

18th July 2022, 4:11pm

“The journey went well. The drivers Lewis & John were great. Very helpful & calling the day before to confirm arrangements. The vehicle was clean & comfortable and had air conditioning.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)

19th July 2022, 8:18am

“A friendly and efficient service, with comfortable minibuses and a smooth journey. Extra thanks because the driver slotted in an extra trip from the conference centre to the train station, which was unforseen and extremely helpful. Highly recommended.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)

10th July 2022, 12:01pm

“Excellent service from everyone at Bristol Travel – from booking through to our day trip. The vehicle was clean and comfortable and our driver Paul very accommodating and punctual. I will use Bristol Travel again and would recommend them”

Would they recommend: Yes

5/5

Mark, Birstol
(5/5)

15th July 2022, 8:34am

“Excellent all round from Bristol Travel. Responsive to communications (email or phone) driver very professional. Very nice and comfortable minibus – whole day went entirely without a hitch. Recommend in a heart beat”

Would they recommend: Yes

5/5

Donna, BRISTOL
(5/5)
04th July 2022, 5:09pm
“Great service from this company on journeys to and from Gatwick Airport. I The drivers were helpful, and accommodating, the vehicle was very clean on both occasions.”
Would they recommend: Yes

5/5

Anhar Miah, Cardiff. South Wales
(5/5)

05th July 2022, 2:49pm

“1st time using Bristol Travel. I have to say, they are an excellent company. Time keeping was spot-on, and the Jack was very accommodating. I will definitely recommend their services.”

Would they recommend: Yes

5/5

Kevin Woolfe, Bristol
(5/5)

05th July 2022, 5:15pm

“Excellent service, punctual and friendly drivers. Would highly recommend.”

Would they recommend: Yes

5/5

Kirstin, Thornbury
(5/5)

29th June 2022, 11:11am

“Our return journey to Bristol on 28th June 2022 was a wonderful experience. The minibus was clean and comfortable and the driver was excellent. The bus arrived perfectly on time and the journey was very enjoyable. I’d definitely use Bristol Travel again!”

Would they recommend: Yes

5/5

 

We booked a private mini bus to take 16 of us safely too and from a music festival in north Wales last weekend and the experience we had with Bristol Travel was great! Great communication, reasonable pricing and the bus was of very high standard. Our driver Paul was amazing, so friendly and ensured we made it on time and had a safe and fun journey both ways. Thanks for getting us home safely and would highly recommend their services. Will be using them again in the future x

5/5

Brian Jenkins, Portishead
(5/5)
17th June 2022, 6:41am
“Vehicle arrived on time. . Very clean and of good appearance. Driver was very smart and very helpful. First time I have used Bristol Travel . I most definitely will use them again.”
Would they recommend: Yes

5/5

Tony Bennett, Bristol
(5/5)

18th May 2022, 8:19am

“Driver was on time with all pickup, obliterated and professional. Smooth ride and got us to wedding in plenty of time dispite the heavy traffic. Thank you”

Would they recommend: Yes

5/5

Jess Wood, Coventry
(5/5)

17th May 2022, 12:54pm

“Paul was amazing over the weekend driving 11 of us to Cardiff for a hen weekend. Very prompt, Very helpful and patient with us all. Will definitely be using Bristol Travel again.”

Would they recommend: Yes

 

5/5

Kevin Akers, Wiltshire
(5/5)

17th May 2022, 8:19am

“Excellent service throughout from start to finish. Both drivers were very helpful, loaded our bags and helped them off both ways. Both drivers called a day before giving relevant information for our journey. On our return the driver had to wait over 2 hours due to baggage issues in the airport. He was very understanding and friendly and kept in touch throughout the wait. Would use again for airport runs, especially for large groups.”

Would they recommend: Yes

 

5/5

SophSev just left a new 5-star review of bristoltravel.co.uk:

Great company! From the very start of booking our hen party travel to bath the company were helpful and flexible. I think I spoke to Tony at first on the phone who answered any questions that I had regarding the travel and was really friendly. I received emails with all the information I needed and a payment reminder. Our driver was Paul who arrived a little earlier on the day we left but had no problem with hanging around for a bit whilst we all got sorted. He was super friendly and helped load our bags into the trailer. The bus was very clean and had plenty of space. Paul also allowed us to play a speaker on the way down.He could not park right outside our accommodation but explained where it was and we were only about a minute walk away, again he helped us unload our luggage. On the return journey Paul said to just ring if we wanted to be picked up slightly earlier and when he came he picked us up in the same spot he dropped us off in. Overall I would not hesitate to book with this company again, they were all really helpful, friendly and as flexible as they could be. Many thanks 🙂

5/5

Customer, Swindon
(5/5)

21st April 2022, 10:20am

“Journey was excellent from start to finish , can’t fault a single thing. Both drivers were helpful and friendly. Loaded our cases for us, nothing was too much trouble. I dealt with Tony through the Intial booking and he was wonderful. We changed the drop off/pick up a couple of times and the times and it was never an issue. Brilliant company I highly recommend.”

Would they recommend: Yes

5/5

Jake Lawrence, Brighton
(5/5)

19th April 2022, 8:01am

“Excellent drivers there and back!”

Would they recommend: Yes

5/5

Andrew

I would like to say thank you for being a first class provider of the transportation services on the 9th April.

The driver was on time, early in fact, very professional, helpful and ensured we were well accommodated. The vehicle was to an high standard.

 Thank you for ensuring that we attended our event without issue. It made our day hassle free. There is nothing worse than having transport not arriving as expected.

5/5

Lauren, Wolverhampton
(5/5)

“Could not fault the journey! The driver was prompt, friendly, really helpful with a bunch of girls and a lot of cases. The vehicle was clean and the drive was smooth. Would highly recommend!”

 

5/5

Name: Jenna
Location: London

The chaps were so helpful. I had a complicated rquest and it was a last minute booking and it wsa all handled so effortlessly. Fred, Paul and the whole team were always quick to answer queries and made it just all feel so easy. I will definitely use them again and will tell my colleagues in our regional offices to use. thank you so much, i am very happy 🙂

5/5

Paul was our minibus driver for our return journey to London. He promptly contacted me the day before to check times, etc. He was on time and we were able to change the drop off and collection point without any issue. The whole experience was seamless and I would highly recommend booking them for any future trips. Thanks again

5/5

Good Evening,

Just wanted to send a quick email to say how great Rob was yesterday. He was lovely and patient with us, with us having our hand full with 2 children and 2 babies plus luggage. Nothing was too much trouble.

Thanks again,

Georgia

5/5

Aaron, Fishponds, Bristol

“Fred and Rob great drivers prompt and polite. Lovely coach…would use again”

Would they recommend: Yes

5/5

Alison Adams

19 minutes ago
Paul was absolutely amazing today taking us to and from the races, friendly and professional. Would definitely recommend.

5/5

Paul Challis

We used Bristol travel Ltd to take a group of us to Cheltenham Races on the Tuesday and the Thursday. Couldn’t recommend them highly enough. Fantastic service from booking, to communication before travelling and then on the day. Will definitely be using from now on for our trips. Thanks again

5/5

Vicky Challis left a new review
Hi Fred Taylor,
Vicky Challis just left a new 5-star review of bristoltravel.co.uk: Honestly had the best service from this company having booked 5 trips over the course of the weekend. All of the drivers were so friendly, prompt and helpful and it was very good value for money. I wouldn’t hesitate to use this company again.

5/5

JACK WIGHTON, BRISTOL

(5/5)
20th March 2022, 9:51pm
“Had travel booked over a number of days. Great service. Very easy to deal with.”
Would they recommend: Yes
5/5

Michael Kelly, Cheltenham Races
(5/5)

19th March 2022, 5:07pm

“Bristol Travel limited very much added to our day at the races! They made the journey far more enjoyable and provided a great service throughout the day. Both drivers (to and from) were contactable throughout and the mini buses were clean and very comfortable. We will 100% be using Bristol Travel Limited anytime we need a similar service. Thank you!”

Would they recommend: Yes

5/5

Emma Ban, Cardiff
(5/5)

16th March 2022, 9:25pm

“Entire journey was great, Paul was a great driver and put up with 12 noisy girls all the way to Brighton! Thanks so much Paul & Bristol Travel, the bus was comfortable and clean, surpassed my expectations!”

Would they recommend: Yes

5/5

Lizzie, Brighton
(5/5)

08th March 2022, 8:02am

“Jack was great and went above and beyond to help our group. Many thanks”

Would they recommend: Yes

5/5

Amazing
Really pleased with Fred and Paul today. Both very accommodating and friendly drivers. I asked Fred to drop us before our location as the bridal party wasn’t ready for our arrival. Fred went above and beyond to advise where to go when he dropped us off. I also phoned Paul to pick is up an hour and a half earlier which he agreed and was on time which we were extremely grateful for. Very reliable company with extremely clean Taxi’s and a smooth ride.
Thanks again!! I will definitely be using your services again in the future. Highly recommend!

5/5

chan Swansea
(5/5)

28th February 2022, 3:52pm

“My daughters hen weekend was in Bristol 18th February. There were 15 of us going, unfortunately Storm Eunice decided to pay us a visit the day we were to leave. It was touch + go wether we would be able to travel due to the weather. But these guys did everything in their power to get us there. Can’t thank them enough, would 100% recommend them. Drivers were friendly, and they even picked us up early the day we were leaving because the weather was getting bad again. Thank you from all of us”

Would they recommend: Yes

5/5

Customer, Bridgend
(5/5)

06th March 2022, 2:07pm

“All good, driver great, vehicle great. Thanks”

Would they recommend: Yes

5/5

Hannah just left a new 5-star review of bristoltravel.co.uk:

Fantastic, couldn’t recommend enough. We used this company for a hen do and the communication from the drivers was great, prompt, helpful.

5/5

Customer, Crosshands South Wales
(5/5)

28th February 2022, 3:14pm

“I would highly recommend Bristol Travel Limited. Our driver was courteous, friendly and helpful The bus was very clean and comfortable. At all times the company were helpful and kept me up to day with our transport and were very accommodating with minor amendments. I will definitely use them again. Thank you”

Would they recommend: Yes

5/5

Luke Jones just left a new 5-star review of bristoltravel.co.uk:

Jack recently took a stag party to Manchester, was really friendly and approachable. Jack was happy to drive in the crazy storms and got us there and back safely. He was very accommodating stopping for a toilet break when we needed to on the way and on the way back. Arrived early to pick us up and was flexible on the time coming home. Couldn’t ask for anything else. Thank you and would recommend.

5/5

Sam just left a new 5-star review of bristoltravel.co.uk:

Booked for a hen do to Cardiff the mini bus was clean and modern. The driver, Paul, was fantastic he called the day before travel to confirm all the details. He arrived early and was willing to change the pick up time the day before our return travel. Would definitely recommend !

5/5

Thought i would drop you a line and thank you and Jack for a comfortable journey to Heathrow on the 8th. You quoted me for a return trip in June and we will be booking this in due course.
Best Wishes
John Hallsworth

5/5

Belinda, Kingswood
(5/5)

14th February 2022, 10:15am

“Steve the driver was sat waiting to take us he was lovely and journey was great. Again when he collected us he was there waiting. We had alot of balloons gifts etc to take home and he loaded them all in and took us all home safely and he could. not have been any more accommodating. I would not hesitate to book with Bristol Travel again. Also the transport was so comfortable and a perfect start and end to our evening”

Would they recommend: Yes

5/5

07/02/2022

Name: James Stokes
Email: james@Removed for data protection
Message: We’ve been working with Tony & Fred at Bristol Travel for a couple of years now and can only describe their service as ‘First Class’. Their approach to business is what we’d class as ‘Old School’ where customer service is at the forefront of their minds all day, everyday. Keep up the great work guys!

5/5

Andreea Bogdan, Bristol
(5/5)

08th February 2022, 12:31pm

“Travel Bristol is very professional and we have encounter no issues.”

Would they recommend: Yes

5/5

Customer, Bristol
(5/5)

28th December 2021, 11:36am

“Our driver communicate with me the day before our journey to confirm arrangements. He arrived ahead of time & was friendly / courteous throughout. His driving was impeccable & we felt very safe during the journey.”

5/5

M. Lins just left a new 5-star review of bristoltravel.co.uk:

Amazing company, super helpful and always on time. Trips are carried out with no issue and always keeps you informed. Friendly staff and great drivers.

5/5

Customer, Bristol
(5/5)
16th December 2021, 4:29pm
“The team were really helpful in arranging the booking and meeting our requirements. The fee was very competitive. We had not considered private mini bus hire previously, we will certainly use it again in the future”

Would they recommend: Yes

5/5

Sophie Burge, Bristol
(5/5)

27th December 2021, 11:48am

“Brilliant service! Great and speedy communication, good price, the minibus bus was clean, modern and spacious and the drivers punctual and friendly. Highly recommend booking with Bristol Travel Ltd and will be using them again. Thanks so much!”

5/5

Customer, Ringwood
(5/5)
21st December 2021, 8:45am
“Great company- communication great and driver very helpful. Lovely vehicle and very comfortable. Will definately recommend and use again.”
Would they recommend: Yes

5/5

James, Bristol
(5/5)
16th December 2021, 6:26pm
“Friendly driver who was on time. Very clean and comfortable”
Would they recommend: Yes

5/5

Jerry Dunnett, Painwick
(5/5)

02nd December 2021, 7:52am

“Excellent. Paul could not have been more helpful. Phoned to confirm time and address details earlier in the morning and arrived early for pick up. Coach was very clean and comfortable. Many thanks Jerry Dunnett”

Would they recommend: Yes

5/5

Ella, Jersey
(5/5)

06th December 2021, 9:06am

“Great service after a last minute booking. High standard throughout the whole journey. Would highly recommend”

Would they recommend: Yes

5/5

Customer, London
(5/5)
22nd November 2021, 6:47pm
“Fred was punctual and totally charming. Great service.”
Would they recommend: Yes

5/5

Gerry Nash just left a new 5-star review of bristoltravel.co.uk:

I booked 2 mini buses through SMC travel and Bristol Travel was used. I just wanted to pass on my thanks to both the drivers. Pete for the first journey and Paul for the return trip. Both were very professional, polite, very helpful with our bags and great assets to your company. I will thoroughly recommend to use your services to my friends and colleagues.

5/5

Phil Player, Yate
(5/5)

15th November 2021, 8:36am

“We had a brilliant experience with Bristol Travel. The booking process was very easy and we always had swift responses to any queries. The mini bus that arrived was immaculate with a high specification. They turned up on time and the driver was professional, friendly, patient, and nothing was too much trouble. We had multiple pick up points and our destination was over 2 and a half hours away, the driver had clearly planned the route and knew exactly where we wanted to go. I would highly recommend Bristol Travel and they will be the first company I contact in the future.”

Would they recommend: Yes

Driver: Fred

5/5

CM just left a new 5-star review of bristoltravel.co.uk:

Excellent experience. Our driver Fred was on time, very friendly and professional. He catered to all our needs and helped make our weekend away in Cardiff a great success. Highly recommended.

5/5

Charlotte Kilsby-Harvey, Chislehurst
(5/5)

09th November 2021, 12:27pm

“Communication before the pick ups were brilliant . Both journeys drivers arrived in great time and went very smoothly . Thank you to Paul and Pete our drivers !”

Would they recommend: Yes

5/5

Customer, Wolverhampton

01st November 2021, 8:47pm

“Excellent service. The driver arrived on time, and the minibus was clean, comfy and accommodated to our needs”

Would they recommend: Yes

5/5

Rhodri Harris, Cardiff
(5/5)
01st November 2021, 8:49am
“The journey, driver & vehicle was great. Would recommend.”
Would they recommend: Yes

5/5

Juki Wybrow, Yate

03rd November 2021, 2:57pm

“Our driver Tony arrived well before the the time arranged, the bus was immaculate and Tony was exceptionally friendly and accommodating. We arrived in plenty of time even though we had to do a quick detour to collect a member of our party from her house, and the journey was smooth and stress free. Thank you for getting us all to our night out safe and sound.

5/5

Jack, Leamington spa
(5/5)

18th October 2021, 11:01am

“Fred was great, lovely guy, would highly recommend.”

Would they recommend: Yes

5/5

Julien A

Bristol Travel gave us everything we needed and more for our trip! Great prices compared to others and excellent communication before and after our trip! The driver was great and the drive we had was nice and comfortable! All in all a great experience and will definitely be using for future trips! Highly recommended!

5/5

Justin, Bristol

09th October 2021, 12:15pm

“Really friendly and organised service. Our drivers were great. Definitely recommend.”

Would they recommend: Yes

5/5

Nick, Bristol to Chepstow
(5/5)

11th October 2021, 7:02pm

“Brilliant service from start to finish. Driver was so forthcoming to our needs and was really flexible. Would 100% recommend these for anyone looking for a great price with great service.”

Would they recommend: Yes

5/5

Natalie, Sheffield
(5/5)

27th September 2021, 9:45am

“We booked a 16 seater with a trailer for my friends hen party. Our driver there was Paul & on the way back we had Fred. They were both really helpful & polite. Highly recommend using this company & I will definitely use them again. The mini bus was clean and comfortable. Thank you both for getting us there and back safely.”

Would they recommend: Yes

5/5

Alexia Gordon, Cirencester

   

05th October 2021, 9:48am

“Great service Lovely driver Very professional Good communication Would use again!”

Would they recommend: Yes

5/5

Fantastic service from start to finish. My family and I recently used Bristol travel for a family trip from Swindon to London.
Our driver Fred was not only polite and punctual but also went that extra mile to not only do an extra drop off for us on the return journey despite it being late at night but also posted an item accidentally left on the bus directly to me as soon as it was found.
I would highly recommend Bristol travel to anyone that needs private couch hire and we will certainly be using them again in the future. 😊

5/5

Zak Cole, Bournemouth
(5/5)

20th September 2021, 6:32am

“Fred the driver was fantastic, was perfect for our stag, it was clean, there was air con and driver was polite and was happy to stop for toilet breaks.”

Would they recommend: Yes

5/5

James, Carlton
(5/5)

13th September 2021, 10:16am

“The journey was enjoyable and helped make the weekend away go smoothly. The driver, Paul, was very friendly and accommodating, highly recommend using them.”

5/5

Customer, Bristol
(5/5)

19th September 2021, 9:44am

“Really well. Steve the driver was great and on time. I would certainly recommend.”

Would they recommend: Yes

5/5

Julia, Cardiff
(5/5)

06th September 2021, 10:03am

“What a great experience we had. Our driver Fred was so lovely and nothing was too much trouble. He was really friendly and accommodating. The bus was spacious and comfortable with air con and wifi. We were kept informed by email and text about arrival and pick up times and the price was really good too. We will definitely book with this company again.”

Would they recommend: Yes

5/5

Nikki Shenton, Hampshire
(5/5)

12th September 2021, 3:31pm

“It was all very good. The driver arrived early and called me to let me know, he was happy to wait until the agreed time. Very friendly, he even took us on a slight detour on the return journey to see a sight we had mentioned. Very good service and driver was also smart and minibus was clean and comfortable with lovely air con.”

5/5

Callum Keating just left a new 5-star review of bristoltravel.co.uk:

Bristol Travel exceeded our expectations. 5/5! Our driver Fred was a gentleman and was happy to stop at services when required. There were 16 of us, all with large bags, and a trailer was provided meaning there was plenty of room on the bus. The bus itself was really clean and modern and even had WIFI. Thanks for making our trip more enjoyable!

5/5

Helen ford, Bristol
(5/5)

03rd September 2021, 7:48pm

“We sadly couldn’t go away but Tony was amazing at getting us refunded as soon as possible. I wouldn’t hesitate to book again”

Would they recommend: Yes

5/5

Sarah, Rednal

29th August 2021, 3:41pm

“Cannot recommend Bristol Travel Ltd enough. Our driver Paul was great. He arrived early and got us to our destination safely. He was laid back and friendly and didn’t seem to mind our hen antics. He was up for a laugh. He was also accommodating to our weak bladders and was happy to stop at the services. The minibus was very comfortable and it was spotless. I did get a few quotes from other companies for our journey to and from Bath and noone could beat or even match their prices. Excellent value for money and excellent service. Thank you

5/5

Jay Knight, London
(5/5)

31st August 2021, 2:43pm

“Great service from Tony and the team. The driver Jack was also very professional and communication was 10/10. Tony helped me out with a last minute booking on the same day for an airport transfer in a minibus. Amazed at how he was able to help out last minute and he was able to arrange the driver and minibus for our collection. Very happy with the service.”

5/5

Louise, Bristol

22nd August 2021, 8:58pm

“Efficient and friendly service from the beginning to the end. Vehicle really clean, Jack our driver really helpful. Would definitely recommend and use again.”

Would they recommend: Yes

5/5

Kirsty, Bristol

23rd August 2021, 10:31am

“Buses were immaculate, very comfortable. Bus drivers were friendly and very helpful loading and unloading our luggage. Will definitely be using this company again and recommending to family and friends. Thank you Bristol Travel.”

Would they recommend: Yes

5/5


Customer, Cricklade
(5/5)

22nd August 2021, 10:41am

“Great service, everyone very happy and great driver!! Thank you so much for doing the final drop offs!”

Would they recommend: Yes

5/5

Donna Payne, Bristol

19th August 2021, 8:08pm
“Couldn’t fault Bristol Travel. Booked for my daughters hen weekend. Great communication, very clean and comfortable minibus, courteous and very helpful and accommodating driver, loved the addition of a trailer for the luggage allowing plenty of space inside the minibus, all great from start to finish. Thank you Bristol Travel, will definitely recommend.”
Would they recommend: Yes

5/5

Andrew, Derbyshire
(5/5)
17th August 2021, 8:16pm
“We were delighted with our booking, everything went smoothly and our driver couldn’t have been more helpful. I would fully recommend Bristol Travel.”

5/5

dertinder wellington, Bristol

17th August 2021, 4:49pm

“Everything was perfect from start to finish Lovely driver friendly and helpful”

Would they recommend: Yes

5/5

Sue Jones, Cardiff

12th August 2021, 11:55am

“Unfortunately our flights were cancelled by the Airline so we had to cancel our booking. However, the booking and cancellation were handled so easily and professionally. I will definitely be re-booking once I rebook my flight. I would certainly recommend Bristol Travel Limited, their customer service is excellent.”

5/5

Jack Laesser, Bristol

12th August 2021, 7:11pm

“Fantastic – every driver was cheerful, fully accommodating and on time!! Bus was always clean, and was very comfortable. Would definitely use again.”

5/5

Luci Walker

Bristol Travel have been extremely courteous, punctual and reliable for our trips with my holiday club. Thank you. Luci Bradley Stoke Wise Owls Club

5/5

RedHotChilis
No complaints! Got us to our hen party activities and back safely and in comfort and didn’t bat at eyelid at our silly costumes! Thank you.

5/5

Sion Fenwick

Really high end minibus with trailer so loads of room for luggage. Driver was very professional but also had no issues with our terrible singing or constant requests for toilet stops. Made our stag do go smooth.

Caitlin, Bristol

09th August 2021, 8:17am

“Booking the minibus was so easy and stress free Tony replied to all my emails promptly. The journey went well the minibus was really comfy and great size- loved the trailer it was definitely needed for 10 women that over pack! Jack kept us updated with all traffic and stopped at services whenever we asked. He was also very polite and cheerful. If we ever need to book a minibus i would definitely use Bristol Travel again and Jack!”

5/5

Customer, Chippenham
(5/5)

01st August 2021, 2:34pm

“Great company really exceptional service”

5/5

Stuart McMillan, Kent
(5/5)

05th August 2021, 6:04pm

“Great service. Prompt and efficient service. Jack went above and beyond in his service and really made our day. Would recommend.”

5/5

Fantastic service from start to finish. My family and I recently used Bristol travel for a family trip from Swindon to London.
Our driver Fred was not only polite and punctual but also went that extra mile to not only do an extra drop off for us on the return journey despite it being late at night but also posted an item accidentally left on the bus directly to me as soon as it was found.
I would highly recommend Bristol travel to anyone that needs private couch hire and we will certainly be using them again in the future. 😊

5/5

Emma, Shrewsbury

01st August 2021, 1:41pm

“Brilliant service. Our driver arrived earlier than we asked as there was alot of traffic and he didn’t want us to be late. Tony accommodated everything we asked of him even when we had to change our pick up location at last minute! Very lovely man!”

5/5

Shannon, Bristol

01st August 2021, 2:44pm

“Booked with Bristol travel limited this weekend for my hen do to Cardiff and back. Brilliant service. Nothing was ever too much trouble. Will be using again and definitely recommending to family and friends!! Thanks again to our drivers Jack & Tony:)”

Matt Dulake, Surrey

03rd August 2021, 12:15pm

“Could not have been more accommodating. The communication was always spot and nothing was too much trouble. Minibus was immaculate and very comfortable too. I will definitely use again and would be more than happy to recommend to everyone.”

5/5

Helen Davies, Cardiff

19th July 2021, 1:16pm

“We travelled up to London and back for a Hen weekend. From initial point of contact, right through to the day of departure the customer service and communication was superb. Jack our driver was absolutely fantastic. We had a diversion on the way up which added a good few hours onto what should have been a 3 hour journey and throughout this he remained calm, happy, and informative, he really couldn’t do enough for us. He also kept in touch on the days leading up to the journey and was very flexible and accommodating. I can’t recommend Bristol Travel Ltd and Jack in particular enough for value for money, customer service, communication and most importantly a professional service. Very happy Hens all round.”

5/5

22nd July 2021, 6:42pm

“Jack Pike was unbelievable. He went above and beyond what was expected. All we wanted was a relaxed few drinks up to Bristol for a stag do and that’s exactly what was delivered. Will definitely be recommending to others.”

Would they recommend: Yes

Driver: Jack

5/5

Dertinder wellington, Bristol

12th July 2021, 10:13am

“Everything was perfect from start to finish Lovely driver friendly and helpful”

5/5

Zoe 

I used Bristol Travel for my sisters hen do a few weeks ago. We used the service to go in to and out of Bristol centre on a busy Saturday night. Both drivers we had were lovely, pleasant and very patient with us! A particular shout out to Paul, the driver who picked us up after our night out, who called to let us the following day that I had left my purse on his minibus. He even went through the trouble of posting it back to me! Very happy with the service we received and would definitely recommend.

5/5

Rhys Jones


Amazing service friendly prompt really just could not ask for more. They will definitely be my first choice for any future trips. Thank you

5/5

Emily, London

12th July 2021, 8:31am

“Fantastic from start to finish – booking was simple, the minibus itself was lovely and our driver, Fred, was a complete legend. Thanks guys!”

 

5/5

Sophie Cath just left a new 5-star review 

Highly recommend their service. Brilliant communication for booking. I received a courtesy call from the driver called Fred the day before. He was incredibly friendly and arrived very promptly. He also took photos of our group for us and was just incredibly accommodating!

5/5

Grace, Basingstoke

05th July 2021, 1:56pm

“Wow if we could give you more stars we would. You have been excellent when organising our return trip and helped us even when locations changed. Our driver Jack was so kind and friendly. He was an absolute star and made our journey super fun. He even helped us set up and take down our gazebo. Absolutely amazing service and will certainly be using again. Thank you, thank you, thank you!!”

5/5

Customer, Swansea

05th July 2021, 11:03am

“Very smooth journey, driver was helpful and approachable and vehicle was clean and comfortable. Would highly recommend!”

 

5/5

Tony Lavoie, [05.07.21 09:37]
Morning Tony

Just wanted to thank Bristol Travel for your excellent service over the weekend.

Thank you again
Jo

5/5

Sharon Smith, Swindon

28th June 2021, 6:32am

“Excellent service from start to finish, our drivers Jack & Paul were both friendly, helpful & nothing was to much trouble. both where very smartly dressed & the coach was in immcaulate condition, we will definitely be using them again . I would highly recommend Bristol Travel for their 5 star service.”

5/5

Joanne Bailey, Bristol

04th July 2021, 3:05pm

“Fantastic service. Highly recommend.”

Driver: Tony

5/5

17th June 2021, 8:28pm

“We had to cancel due to our holiday getting cancelled but Bristol travel were very helpful from start to finish”

5/5

Elliot Mitchell

We had to cancel our booking at last minute due to a family emergency and Tony kindly offered us a credit note as a gesture of goodwill. He has been excellent throughout the booking process, highly recommend.

5/5

16th June 2021, 11:41am

“Great service, driver was friendly and vehicle was clean and comfortable, even turned up a little bit early die to traffic to help make sure we arrived on time. Highly recommended.”

5/5

18th June 2021, 9:01am

“Excellent service, from booking to cancellation due to COVID. Speedy, friendly communication with customer service front and centre. Would definitely recommend and we use for future airport transfers.”

5/5

14th June

Fred was fantastic! Arrived on time in the right location, minibus was spotless and the aircon was just what we needed on a hot day! He kept in touch and was easily contactable when we were a few minutes late. Fantastic service, would recommend and would use again.

5/5

15th June 2021, 9:12pm

“Nice minibuses, clean and well maintained Lovely driver (Fred), couldn’t have been more helpful. Fantastic journey! Thanks BTL!”

5/5

8th June

Laetitia Bullman

“The trip was two hours round trip. From start to finish the company were professional, responsive and prompt. Jack our driver was lovely and was there on time and was flexible with the return journey time. The vehicle was clean and comfortable. I looked at a few companies and they were the most reasonable price and felt appropriate for the trip. Thanks again”

5/5

Nathan Murphy, Torquay

14th June 2021, 10:22am

“An excellent service throughout. Very clean and high end vehicle. Would highly recommend again to friends and customers.”

 

5/5

7th June

Ken Lawrence
Brilliant minibus hire company!! I would also like to give the highest praise for this company. From the first interaction with Tony, it was clear that Bristol Travel are a nice, honest company. We used them for a two way transfer from Bristol to The Brecons for a fun stag event. The minibus was an extremely modern and comfortable ride and the service from our driver, Fred, was superb. Very courteous and nothing was too much trouble. A proper gentleman (if I’m still allowed to say such things) 😁 I would highly recommend them and if looking for a 16 seater again in the future I won’t even bother using a comparison search engine. I’ll go straight to Bristol Travel LTD.

23rd May

Mrs Notton

A very big thank you to Fred Taylor for our journey to and from Torquay . Excellent service the whole time, our group of 14 agreed nothing was too much trouble our luggage was handled with care, always on time. We will definitely be using this company again. Highly recommended.

5/5

2nd June

“Highly recommended Bristol travel. Just got back form a beautiful weekend in Glastonbury. Paul the drove all the way up to Cheshire to collect us with a trailer on the back for all our luggage which was a god send and meant we could all sit comfortably without bags around our feet for the long journey. Nothing was to much trouble even when we hit traffic and needed a toilet stop he accommodated us and re – routed. Exactly the same amount of care was given from our driver jack on the return journey he was very helpful and let us all stop off for lunch at a service station. Nothing was too much trouble for these guys. I have already booked with them again when we return in August.”

5/5

21st May

Stuart’s & Jones’, Bristol

“From start to finish the service provided by this company, including the driver and trip was of a professional standard. Tony on booking was happy to meet our requirements, if you need help or have questions just ask. Jack who drove us, greeted and treated us with manners & respect from the offset. Jack was great, as he focused on making the trip a good experience all the way, fab attitude. It was definitely a welcome bonus to have the trailer for all our luggage. The bus was clean, comfortable, spacious, with ample room, including the appropriate safety requirements. We will use this company again, they helped make our travel plans less stressful. Thank you for helping us make this a great family holiday, much appreciated”

5/5

11th May

M Palfrey

Booked transport with Bristol Travel Ltd, to take me and my family to Gatwick Airport, unfortunately our holiday was cancelled due to COVID-19. Bristol Travel was very understanding of this and happy to refund our deposit that we initially paid. Although we didn’t get to travel with them the customer service experience was outstanding. We will definitely be booking with them again in the near future and recommending to friends and family.

5/5

23rd May 2021, 9:50am

“Very good service”

Would they recommend: Yes

Driver: Fred

5/5

8th May

Cheapest i found, i recommend them and the staff are very friendly.

5/5

11th May

Mark, Basingstoke

“Excellent service Excellent service, very helpful and friendly driver, who arrived in good time and safely took us where we needed to go. Would recommend and use again.”

5/5

 

“We have just returned from a lovely holiday in North Devon, we hired Bristol Travel company and what a great service from start to finish. Tony was our Bookings contact and kept me informed with every step, the driver Jack was polite very smart and efficient, The mini bus was very comfortable and super clean which is very reassuring. We will definitely without doubt use Bristol Travel again very soon. Thank you and we would highly recommend. thank you all for making everyone’s Holiday special.

5/5

Lucy Hopper

We used this company for a work related trip to Devon, our driver Jack was happy to arrive early and complete a LFD test as requested by ourselves. Jack was helpful and friendly to all using the transport, and was happy to stop for a break halfway in the journey. The use of the added trailer for luggage was a godsend, as there was 10 adults with lots of luggage and items for our week holiday. Jack informed us off his approximate arrival time for the return journey on the first day, and reassured us there was no rush even if he was early, we could leave in our own time but provided his telephone number in case we had any problems and needed to change the time etc. We will definitely be using Bristol Travel for any future trips we have. Thank you

5/5

27th April

Name: Ed
Location: Gloucester

Excellent experience. Booking process was easy and communication was good. Driver was great. Will certainly use again. Thanks Bristol Travel!

 

5/5

25th April 2021

Name: stephen

 Excellent service and the vehicle was spotlessly clean. Drivers are courteous and professional. Definitely, be using BTL in the future.

5/5
We used Bristol Travel Ltd for the first time in March 2021 and the service was excellent. Cost was very good value when compared to other companies, correspondence in advance was in-depth and helpful. For the journey, driver arrived in good time, bus was clean and in excellent condition. We will certainly be using them again in the future.
5/5

13th April 2021

I wholeheartedly would recommend Bristol Travel to anyone in need of minibus transportation in the Bristol area. From my first enquiry which was so promptly answered, I have been so impressed with the service. Tony has been an absolute pleasure to deal with, quick, courteous and so helpful, I really cannot thank you enough.

5/5

18th January 2021, 1:58pm

Swindon Nurses

“We really loved the service provided by Bristol travel limited and continue to use them on regular basis.”

 

5/5

27th March 2021,

Words cannot describe how great Bristol Travel were. The vehicle supplied was very roomy, clean. Loved the fact there was WiFi on board. The trailer was a great addition too as there were no issues with the luggage. Our driver Fred was very punctual, helpful and extremely friendly. Will be using them again and will be recommending them to others.

5/5
March 18, 2021

Even though COVID has prevented us from taking part in our charitable mountain climb in Morocco, Tony was very accommodating on the numerous occasions that I had to re-arrange the journey. And when re-arranging was no longer an option he had no problem in offering a refund.

I’ll definitely be using his services for our airport runs when we can get this trip on the road!!!!

5/5

27th March 2021, 8:56am

Imran Ali, Newport

“Brilliant service. The driver was helpful friendly and punctual. The vehicle was so immaculate that it looked like a spaceship. Had Free WiFi on board, the trailer was a nice touch for our luggage. I really recommend Bristol Travel I will be using them again.”

5/5
Although we were not able to travel due to covid restrictions, the service from Tony and the team both on the phone and over email was brilliant. He was friendly and helpful. The communication was always quick and we will be using Bristol Travel again when we are able to travel.
5/5
Highly recommended first class service. Would certainly use again in the future.
5/5
2020-11-29
Can’t thank the driver Frederick enough on the service me and my family received to and from the airport smart and on time safe driving what else can you ask for
 
5/5
2020-11-23
Great time keeping. Super clean vehicle and great driver. Would definately recommend the use of their services.
5/5
2020-10-22
Bristol Travel were absolutely amazing from start to finish. We unfortunately had to cancel but we were given 5 star service all the way through. Great communication and customer management. Can’t fault a thing! Looking forward to using their services soon.
5/5
2020-10-20
I can’t recommend this company enough they are so professional,and understanding.There rates for coach hire are so competitive in fact the cheapest I found.
Unfortunately due to recent local lockdown measures we had to cancel our booking.They were so understanding to our situation to the point they even refunded our deposit.I will definitely use this company again in the future when normality returns .If your looking for coach hire look no further than this company.
 
5/5
2020-09-22
Excellent customer service! Unfortunately had to cancel due to the government restrictions with covid, had a response straight away from Tony and our refund processed very quickly. When we can rebook will be using Bristol Travel again! Would highly recommend!
5/5
2020-09-20
Fantastic service from Tony last month on our airport run can’t recommend him highly enough
5/5
2020-09-10
Friendly and accommodating driver, pristine and modern interior – a very comfortable journey. Our driver, Fred, arrived well in advance and when we were ready to leave earlier than expected he was happy to set off early. We’d strongly recommend 🙂
5/5
2020-09-09
Great experience. Very good communication and reasonable pricing.
Would recommend
5/5
2020-09-07
Fred was a top man and top driver. Accommodated our changes in pick up location without any questions and was extremely friendly! Cheers Fred lad!
5/5
2020-09-07
Extremely Professional service with excellent communication. Very impressed will definitely use again in the future. Highly recommend.
5/5
2020-08-30
First class service with very reasonable rates. The correspondance right from the start was excellent with any queries answered straight away. We were a group of 8 ladies needing return transport from South Wales to Bristol for a hen weekend which is quite hard to come by. The executive coach was great, very clean and on time. Our driver Tony was brilliant! Friendly, polite and luckily very laid back! An excellent service, highly recommended and would definitely use again!
 
5/5
2020-08-13
Delighted to see this new provider offering transport services locally as I have worked with the proprietor for many years in previous guises and with different coach companies. They are always willing to be flexible and fit in with our schools’ requirements, now in brand new, high spec., liveried minibuses. Looking forward to many ventures together as we establish new post-Covid ways of working.
5/5
Excellent service, driver was extremely nice & well presented.
 
5/5
2020-08-13
Our driver was brilliant. An excellent experience.
5/5
2020-08-09
I used Bristol Travel LTD for the first time on Saturday 8th August for a trip from Bristol to Wedmore. I booked for 9 people and couldn’t believe how cheap the price was compared to all other transport companies. I booked instantly & from start to finish the whole experience could not be faulted. The owner of the company Tony was so helpful & happy to assist with an questions which I may of had. It was so simple & I will definitely be using Bristol Travel LTD, again and again for all my travelling needs. Highly recommend!!!!
5/5
2020-07-27
emailed the company asking a few questions about a quote I received ,received Prompt replies to Every question I asked . I asked if I could pay the whole amount of the quote on a certain date as I only get paid monthly which the person Allowed me to do which is very rare for a company . For 7 people from Bristol to brean Pick up and return I was quoted £175 which is a lot less then What I was quoted from Another company who wanted £380 for the exact same journey , will definitely use again and recommend to my friends and family
5/5
2020-08-06
Service was excellent driver was reliable on time and helpful
5/5
2020-08-06
Fantastuc, quick reply for a quote and great communication with any queries. Also a very good price.
5/5
2020-08-30
Recently took a trip to brean with a few family members using this company , our driver Fred was lovely, polite and very helpful . Will definitely be using again If we have another family gathering .great company
5/5
2020-08-06
Very good customer service form driver and office very friendly and professional.

Have book already to travel again  · ️
5/5
2020-08-18
Excellent driver who’s communication and timing was brilliant. Made a difficult trip in a difficult time incredibly easy. Cheers tony
5/5
2020-08-27
I would like to say a huge thank you to Fred our driver on Saturday 22nd August. It was for my birthday night out and Fred just made getting into Bristol and back home a lovely experience! Such a lovely guy and definitely recommend this company!
Thank you!
 
5/5

“We really loved the service provided by Bristol travel limited and continue to use them on regular basis.”

Would they recommend: Yes

5/5

“Excellent service, safe reliable, very clean, friendly & punctual.”

Would they recommend: Yes

Driver: tony

5/5

 “Good price. Good communication with the company at time of booking, when changes needed to be made and to confirm they would collect us at agreed time. Bus was there 10 mins before to wait for us. Friendly drivers. Clean bus. Excellent service.”

Would they recommend: Yes

Driver: tony

5/5

“The journey from beginning to end was very pleasant , The driver was very friendly and helpful dressed smart. Mini bus was very clean and comfortable hand sanitiser was also provided .”

Would they recommend: Yes

COVID-19

Coronavirus (COVID-19) Risk Assessment

Bristol Travel Ltd has always put safety as its number one priority and right now, this is more important than ever.

Things may be a little different but ensuring safety and well-being always comes first and we want customers to be confident to travel with Bristol Travel Ltd and colleagues to have peace of mind when at work.

This article provides a summary assessment of our approach to reducing the risk to our customers, colleagues and others affected by our operations of contracting Covid-19 when travelling or working with Bristol Travel Ltd.

In determining appropriate control measures, we have followed relevant Government guidance and will continue to review these measures as this develops. 

Consultation

We have consulted and taken feedback from:

• Government bodies including the Department for Transport, Public Health England.

• Trade and industry bodies including CPT (Confederation for Passenger Transport UK)

• Our partner operators

• Suppliers and contractors

This has assisted us in designing and implementing the controls which are summarised below.

Risk controls

We have implemented a number of key risk controls across our vehicle fleet as follows…

Social distancing

• Signage, posters to control social distancing

• Limiting the maximum capacity of all Minibuses. Passengers travelling alone will be asked to sit in window seats. People travelling together as part of the same household or in a social bubble (as defined by the Government) may, on certain selected routes and at our discretion, be able to sit together. This means the aisle seat may be occupied but on one side of the vehicle only.

Cleaning and personal hygiene

• Enhanced cleaning regimes and increased frequency of cleaning of touch points

• The introduction of regular aerosol based disinfection with a high performance antiviral solution –  sometimes called ‘fogging’ – on our vehicles

• Mandatory requirement for customers to wear a face covering when in our vehicles

• Hand sanitiser available for customers at entrance to vehicles

• Disposable face masks available to all customers. 

Managing customers, colleagues and partners

• Management structures allow oversight and regular supervision of these control measures

• Management teams who are briefed and or trained on the relevant guidelines

• Monitoring programme to ensure compliance with risk controls

• Communication via briefings, posters.

• Guidance to only use Designated pickup points if travelling and limiting arrival time to manage capacity at pickup points.

• Staggered work patterns, including meal and break times

Risk evaluation and results

Based on our evaluation of the current controls, the risks associated with coronavirus (COVID-19) are reduced to as low as is reasonably practicable within our vehicles.

Terms & Conditions

These are the conditions of hire of Bristol Travel Ltd, (hereinafter called “the company”). They form the basis of the contract under which the company agrees to hire its vehicles to the customer (hereinafter called “the hirer”).

1. Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

2. Liability for Injury

The company will not accept any liability for damage, injury or loss for any passenger standing up or walking around the vehicle whilst in motion.

3. Use of the Vehicle

The hirer cannot assume the use of the vehicle between outward and return journeys, nor that will it remain at the destination of the hirer’s use unless this has been agreed with the company in advance.

4. The Use of Other Operators Vehicles

The company reserves the right to substitute other operators’ vehicles in place of its own for any journey or part thereof.

5. Payment Terms

A one third deposit is payable at the time of booking. The balance of the hire charge is payable by seven days prior to the date of hire, unless other payment terms are agreed as stated overleaf. (The company reserves the right to decline to execute any work when the foregoing condition has not been adhered to, in which case the deposit becomes forfeitable by the hirer to the company).

6. Passenger Capacity and Seat Belts

No passenger may be carried in excess of the seating capacity of the vehicle and passengers must wear the seat belts provided at all times.

7. Drivers hours regulations

The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

8. Conduct of Passengers

a) The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.

b) Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the conditions of entry to racecourses as laid down by the Race Course Association Ltd. The company will provide details of these restrictions on request.

9. Cancellations

Cancellation by The Hirer

a) For Cancellation more than 5 working days prior to the first day of the hire – the cancellation charge to the hirer is £50 per vehicle per day of hire.

b) For Cancellation less than 5 working days prior to the first day of the hire – the cancellation charge to the hirer is 50% of the total hire charge.

c) For Cancellation on the day prior to, the charge to the hirer is 75% of the total hire charge.

d) For Cancellation on the day the cancellation charge to the hirer is 100% of the total hire charge.

e) Upon cancellation, the hirer will also be liable to pay for any additional items or services that have been bought and paid for on behalf of the hirer in advance of the hire. For example, ferry services, theatre tickets, meals, parking permits, accommodation andguide services etc. Every effort will be made by the company to reduce this liability however all non-retrievable charges will be the responsibility of the hirer.

Cancellation by the Operator

Once a booking is confirmed by the hirer, the Operator will never cancel a hire (as long as payment terms have been adhered to). In cases of extreme weather conditions or exceptional circumstances out of the Operators control, Bristol Travel will liaise with the hirer and make every reasonable effort to make sure the hire is completed.

10. Consumption of Alcohol

The consumption and or carrying of alcohol in the passenger compartment of company vehicles is strictly forbidden unless permission has been obtained from the company.

11. Returnable Additional Deposits

The company reserves the right to insist upon a returnable additional deposit being provided by the hirer in addition to the hire charge. This deposit will be returned to the hirer following completion of the hire provided that non-additional expenses were incurred by the company which were a direct result of the hirers, or his passengers actions.

12. No smoking policy

Hirers should note that this company operates a policy of no smoking on all company vehicles. This policy will be strictly enforced. Would hirers please bring this condition to the attention of all passengers
intending to travel on the coach. 

13. Airport or Ferry Transfers

On collecting passengers from airports, ferry ports, etc., the coach will wait for one hour after the prearranged collection time free of charge. After that additional waiting time will be charged at the discretion of the company. 

14. Acceptance of Our Quotation

Implies acceptance of the above conditions.

15. Complaints

In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver, or from the company by calling our support staff on 01454 549 165. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination of the hire. The company shall reply to any complaints within 48 hours of receipt of the same. Please contact our Private Hire Manager by email at info@bristoltravel.co.uk 

Privacy Policy

This privacy policy sets out how Bristol Travel Ltd. uses and protects any information that you give Bristol Travel Ltd. when you use this website.

Bristol Travel Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We also use cookies with Google Analytics, although your identity remains anonymous.

Bristol Travel Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2019.

What we collect

We may collect the following information:

Name, telephone number and e-mail address

Journey details, which may include your home address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To provide you with a quote for our services

To send booking confirmations and payment receipts

To contact you in relation to a booking that you currently have with us

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us by selecting here.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect