Passenger Safety

Here at Bristol Travel we take passenger safety extremely seriously.Please see below for details of our vehicle safety regime.

DAILY DRIVER FIRST USE WALK ROUND INSPECTION

Before any driver and vehicle starts work he will complete a Vehicle Walk Around Check.this consists of 34 vehicle checks. This document is then uploaded to a web site that controls and keeps a record of these.These records are for inspection by both the Police and DVSA

VEHICLE SAFETY INSPECTIONS EVERY 8 WEEKS

This is carried out by the workshop and consists of 50 inspected items.

DVSA INSPECTIONS

DVSA can and do carry out roadside inspections to ensure that vehicles and drivers are operating legally.

COVID-19

Coronavirus (COVID-19) Risk Assessment

Bristol Travel Ltd has always put safety as its number one priority and right now, this is more important than ever.

Things may be a little different but ensuring safety and well-being always comes first and we want customers to be confident to travel with Bristol Travel Ltd and colleagues to have peace of mind when at work.

This article provides a summary assessment of our approach to reducing the risk to our customers, colleagues and others affected by our operations of contracting Covid-19 when travelling or working with Bristol Travel Ltd.

In determining appropriate control measures, we have followed relevant Government guidance and will continue to review these measures as this develops.

Consultation

We have consulted and taken feedback from:

• Government bodies including the Department for Transport, Public Health England.

• Trade and industry bodies including CPT (Confederation for Passenger Transport UK)

• Our partner operators

• Suppliers and contractors

This has assisted us in designing and implementing the controls which are summarised below.

Risk controls

We have implemented a number of key risk controls across our vehicle fleet as follows…

Social distancing

• Signage, posters to control social distancing

• Limiting the maximum capacity of all Minibuses. Passengers travelling alone will be asked to sit in window seats. People travelling together as part of the same household or in a social bubble (as defined by the Government) may, on certain selected routes and at our discretion, be able to sit together. This means the aisle seat may be occupied but on one side of the vehicle only.

Cleaning and personal hygiene

• Enhanced cleaning regimes and increased frequency of cleaning of touch points

• The introduction of regular aerosol based disinfection with a high performance antiviral solution – sometimes called ‘fogging’ – on our vehicles

• Mandatory requirement for customers to wear a face covering when in our vehicles

• Hand sanitiser available for customers at entrance to vehicles

• Disposable face masks available to all customers.

Managing customers, colleagues and partners

• Management structures allow oversight and regular supervision of these control measures

• Management teams who are briefed and or trained on the relevant guidelines

• Monitoring programme to ensure compliance with risk controls

• Communication via briefings, posters.

• Guidance to only use Designated pickup points if travelling and limiting arrival time to manage capacity at pickup points.

• Staggered work patterns, including meal and break times

Risk evaluation and results

Based on our evaluation of the current controls, the risks associated with coronavirus (COVID-19) are reduced to as low as is reasonably practicable within our vehicles.

Terms & Conditions

These are the conditions of hire of Bristol Travel Ltd, (hereinafter called “the company”). They form the basis of the contract under which the company agrees to hire its vehicles to the customer (hereinafter called “the hirer”).

1. Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

2. Liability for Injury

The company will not accept any liability for damage, injury or loss for any passenger standing up or walking around the vehicle whilst in motion.

3. Use of the Vehicle

The hirer cannot assume the use of the vehicle between outward and return journeys, nor that will it remain at the destination of the hirer’s use unless this has been agreed with the company in advance.

4. The Use of Other Operators Vehicles

The company reserves the right to substitute other operators’ vehicles in place of its own for any journey or part thereof.

5. Payment Terms

A one third deposit is payable at the time of booking. The balance of the hire charge is payable by seven days prior to the date of hire, unless other payment terms are agreed as stated overleaf. (The company reserves the right to decline to execute any work when the foregoing condition has not been adhered to, in which case the deposit becomes forfeitable by the hirer to the company).

6. Passenger Capacity and Seat Belts

No passenger may be carried in excess of the seating capacity of the vehicle and passengers must wear the seat belts provided at all times.

7. Drivers hours regulations

The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

8. Conduct of Passengers

a) The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.

b) Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the conditions of entry to racecourses as laid down by the Race Course Association Ltd. The company will provide details of these restrictions on request.

9. Cancellations

Cancellation by The Hirer

a) For Cancellation more than 5 working days prior to the first day of the hire – the cancellation charge to the hirer is £50 per vehicle per day of hire.

b) For Cancellation less than 5 working days prior to the first day of the hire – the cancellation charge to the hirer is 50% of the total hire charge.

c) For Cancellation on the day prior to, the charge to the hirer is 75% of the total hire charge.

d) For Cancellation on the day the cancellation charge to the hirer is 100% of the total hire charge.

e) Upon cancellation, the hirer will also be liable to pay for any additional items or services that have been bought and paid for on behalf of the hirer in advance of the hire. For example, ferry services, theatre tickets, meals, parking permits, accommodation andguide services etc. Every effort will be made by the company to reduce this liability however all non-retrievable charges will be the responsibility of the hirer.

Cancellation by the Operator

Once a booking is confirmed by the hirer, the Operator will never cancel a hire (as long as payment terms have been adhered to). In cases of extreme weather conditions or exceptional circumstances out of the Operators control, Bristol Travel will liaise with the hirer and make every reasonable effort to make sure the hire is completed.

10. Consumption of Alcohol

The consumption and or carrying of alcohol in the passenger compartment of company vehicles is strictly forbidden unless permission has been obtained from the company.

11. Returnable Additional Deposits

The company reserves the right to insist upon a returnable additional deposit being provided by the hirer in addition to the hire charge. This deposit will be returned to the hirer following completion of the hire provided that non-additional expenses were incurred by the company which were a direct result of the hirers, or his passengers actions.

12. No smoking policy

Hirers should note that this company operates a policy of no smoking on all company vehicles. This policy will be strictly enforced. Would hirers please bring this condition to the attention of all passengers
intending to travel on the coach.

13. Airport or Ferry Transfers

On collecting passengers from airports, ferry ports, etc., the coach will wait for one hour after the prearranged collection time free of charge. After that additional waiting time will be charged at the discretion of the company.

14. Acceptance of Our Quotation

Implies acceptance of the above conditions.

15. Complaints

In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver, or from the company by calling our support staff on 01454 549 165. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination of the hire. The company shall reply to any complaints within 48 hours of receipt of the same. Please contact our Private Hire Manager by email at info@bristoltravel.co.uk

Passenger Safety